Angiebell Velázquez Molina
Toa Baja
Summary
Seeking new challenges to advance and grow professionally, focused and determined to meet goals and promote efficiency in a high-level company. Strong drive for success, eager to contribute skills and expertise to drive business growth and exceed expectations. Committed to continuous learning and professional development, thrives in fast-paced environments and excels at collaborating with cross-functional teams to achieve collective success.
Overview
10
10
years of professional experience
Work History
Tourism Promotion Representative
Puerto Rico Tourism Company
2017.01 - Current
- Enhanced the appeal of Puerto Rico Tourism through showcasing its natural attractions, historical-artistic heritage, folklore, and gastronomy.
- Achieved high customer satisfaction by providing exceptional service and resolving visitor queries effectively.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Passenger Service Agent
Aerostar Airport Holdings, LLC
2016.01 - 2017.10
- Efficiently managed the needs and safety requirements of passengers and airport personnel in the security checkpoint area.
- Offered guidance and support to passengers by addressing their queries about airline desks, security protocols, flight statuses updates as well as providing boarding passes and assisting with luggage.
Office Assistant
Department of Education
2015.01 - 2016.04
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Prepared and edited documents to produce precise, accurate and professional communication.
Education
Bachelor of Arts - Foreign Languages French & Italian
University of Puerto Rico
San Juan, Puerto Rico06.2012
Skills
- Customer Service and Hospitality
- Cultural awareness and Sensibility
- Safety and Emergency Procedures
- Foreign languages
- Attention to Detail
- Teamwork and Collaboration
- Adaptability and flexibility
- Conflict Resolution
- Goal-oriented mindset
Timeline
Tourism Promotion Representative
Puerto Rico Tourism Company
2017.01 - Current
Passenger Service Agent
Aerostar Airport Holdings, LLC
2016.01 - 2017.10
Office Assistant
Department of Education
2015.01 - 2016.04
Bachelor of Arts - Foreign Languages French & Italian
University of Puerto Rico
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