Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Angélica Méndez Martínez

Angélica Méndez Martínez

Carolina

Summary

With over a decade of hands-on leadership in restaurant and beverage operations, I bring the operational precision, team development skills, and guest-focused execution that Bacardí Cataño needs to uphold its legacy as a premium hospitality destination.

Overview

10
10
years of professional experience
1
1
Certification

Work History

GENERAL MANAGER

Verbena Food Fair
Distrito T Mobile
10.2023 - Current
  • Directed full-service operation, supervising staff, coordinating kitchen activities, and managing finances.
  • Maintained financial oversight of food and beverage costs, budgeting, and payroll to align with company standards.
  • Participated in complete restaurant rebranding, implementing new menu and training programs for staff.
  • Delivered monthly performance reports to ownership, analyzing P&L and operational KPIs for strategic decisions.
  • Led a diverse team across front and back-of-house departments, fostering accountability and guest satisfaction.
  • Oversaw inventory control systems and vendor management, ensuring cost efficiency and product availability.
  • Collaborated with marketing teams to execute high-profile activations and private events enhancing brand visibility.
  • Ensured compliance with food safety, alcohol service, and occupational safety regulations.

OPERATIONAL MANAGER

Lupe Reyes
Distrito T Mobile
12.2022 - 09.2024
  • Resolved customer issues through knowledgeable and friendly service, promoting high satisfaction levels.
  • Coached staff on performance enhancement strategies to improve customer relations.
  • Managed catering and event food service operations to ensure seamless execution.
  • Developed operational policies and procedures for efficient daily restaurant functions.
  • Supervised dining room staff activities to uphold service standards and address guest needs.
  • Oversaw daily cash deposits and reconciled bank accounts at end of shift.
  • Ensured food preparation, production, and presentation adhered to quality standards.
  • Analyzed financial data, including sales reports, to identify improvement areas and growth opportunities.

GENERAL MANAGER

Bar La Unidad
San Juan
09.2022 - 12.2022
  • Supervise and coordinate all the daily activities of the establishment, ensuring a smooth and efficient operation.
  • Manage kitchen and bar inventory, placing regular orders, controlling stocks and optimizing costs.
  • Develop and maintain policies and procedures for the proper handling of food, beverages, and supplies.
  • Establish and maintain high standards of customer service, ensuring an exceptional experience for our customers.
  • Collaborate with the marketing team to promote and position the night bar as an attractive and exclusive place.

GENERAL MANAGER

Cinco Nudos Rest
Fajardo
09.2020 - 09.2022
  • Professionally and efficiently resolved issues and enhanced customer satisfaction ratings.
  • Coordinated team members with a focus on productivity, efficiency, and enhancing the customer experience.
  • Effectively scheduled and distributed work assignments in alignment with operational and customer needs.
  • Full knowledge of Adelo POS, Dinnerware POS, Evertec System and Partender Bar Inventory System.

SALES & EVENT COORDINATOR

Zafra del Caribe
Gurabo
09.2019 - 08.2020
  • Interviewed clients to assess their desires and needs regarding their event.
  • Created client files and maintained meticulous organization of event documents.
  • Directed the planning and execution of all aspects pertaining to events.
  • Worked to provide extraordinary planning services to clients and achieve high client satisfaction.

SUPERVISOR/SERVER

Princesa Cocina Cultura
San Juan
06.2015 - 03.2020
  • Managed opening and closing duties to facilitate restaurant operations.
  • Conducted regular staff meetings to discuss changes in policy and procedures or other relevant topics.
  • Trained incoming staff regarding restaurant's practices, culture and procedures.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Maintained clean and presentable tables with tableware, glassware, silverware and linens.

HOSPITALITY INTERNS

Condado Vanderbilt Hotel
San Juan
09.2015 - 03.2016
  • Gained rotational experience across Guest Service, Food and Beverage, Engineering, Payroll, and Sales and Marketing departments.
  • Managed diverse customer service, operational, and administrative tasks in daily operations.
  • Prioritized multiple tasks effectively in a fast-paced environment.

Education

MBA - Accounting

Inter-American University of Puerto Rico
Metropolitan Campus
05-2018

BA - Hotel & Restaurant Administration

Universidad De Puerto Rico
Carolina
12.2017

Skills

  • Financial analysis
  • Budget management
  • Inventory control
  • Customer service
  • Event planning
  • Team leadership

Certification

  • Attendance Certificate from Confederación Panamericana de Escuelas de Hotelería, Gastronomía y Turismo
  • Training Certificate of Future Leaders Day from Puerto Rico Hotel & Tourism Association

Timeline

GENERAL MANAGER

Verbena Food Fair
10.2023 - Current

OPERATIONAL MANAGER

Lupe Reyes
12.2022 - 09.2024

GENERAL MANAGER

Bar La Unidad
09.2022 - 12.2022

GENERAL MANAGER

Cinco Nudos Rest
09.2020 - 09.2022

SALES & EVENT COORDINATOR

Zafra del Caribe
09.2019 - 08.2020

HOSPITALITY INTERNS

Condado Vanderbilt Hotel
09.2015 - 03.2016

SUPERVISOR/SERVER

Princesa Cocina Cultura
06.2015 - 03.2020

MBA - Accounting

Inter-American University of Puerto Rico

BA - Hotel & Restaurant Administration

Universidad De Puerto Rico

Similar Profiles

CREATE PROFILE
Angélica Méndez Martínez