Summary
Overview
Work History
Education
Skills
Timeline
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Aniay Rijos Cruz

Rio Grande

Summary

Dynamic professional with extensive experience excelling in customer satisfaction and effective communication. Proven ability to optimize workflows and lead teams, enhancing service quality. Recognized for strong multitasking skills and adept judgment, consistently delivering exceptional results in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Restaurant Hostess

Hyatt Regency Grand Reserve PR
Rio Grande
06.2023 - Current
  • Greeted guests warmly upon arrival, seating them promptly.
  • Accurately recorded customer information into reservation system.
  • Assisted servers in bussing tables when needed during busy periods.
  • Provided menus to customers and answered questions regarding menu items.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Provided excellent customer service by addressing customer needs promptly.

Server

Hyatt Regency Grand Reserve PR
Rio Grande
06.2023 - Current
  • Followed health safety guidelines when preparing and serving food products.
  • Delivered food orders promptly and courteously.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Checked food before serving it to customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Restaurant Manager

Asgard Cafe
Trujillo Alto
10.2022 - 06.2025
  • Established processes to ensure efficient workflow throughout the organization.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Summer Camp Assistant Teacher

Municipio de Rio Grande
Rio Grande
06.2022 - 07.2023
  • Maintained open communication with parents regarding their child's progress at the summer camp program.
  • Inspected facilities on a regular basis to identify any potential hazards or risks associated with activities or materials being used by campers.
  • Created an inclusive atmosphere where everyone felt comfortable participating without fear of judgement.
  • Provided feedback on student performance that was both constructive and encouraging.
  • Supervised a group of 10-15 campers on a daily basis to ensure safety and engagement with activities.

Secretary

Tainas Volleyball Club
Orlando
12.2019 - 07.2020
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Reviewed billing statements for accuracy prior to submitting them for payment processing.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Handled confidential documents with discretion.

Education

Associate of Arts - Criminal Justice

South Florida State College
Avon Park
12-2022

Skills

  • Effective communication
  • Time management
  • Workflow optimization
  • Customer satisfaction
  • Judgment and decision making
  • Strong multitasking

Timeline

Restaurant Hostess

Hyatt Regency Grand Reserve PR
06.2023 - Current

Server

Hyatt Regency Grand Reserve PR
06.2023 - Current

Restaurant Manager

Asgard Cafe
10.2022 - 06.2025

Summer Camp Assistant Teacher

Municipio de Rio Grande
06.2022 - 07.2023

Secretary

Tainas Volleyball Club
12.2019 - 07.2020

Associate of Arts - Criminal Justice

South Florida State College

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Aniay Rijos Cruz