Anibal Rivera
Bayamon
Summary
Proven Network and System Administrator with a robust background at Saint John's School, adept in infrastructure upgrading and providing exceptional technical support. Proudly offering over 5 years' experience in system upgrades, hardware monitoring and performance improvements. An astute employee with knowledge in system repairs and the installation of network components. Skilled in task prioritization and troubleshooting. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Network and System Administrator
Saint John's School
06.2019 - Current
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Managed onboarding and offboarding of employees.
- Worked with users to determine areas of technology in need of improved usability.
- Provisioned new software and hardware for use, following established security policies.
- Completed reports detailing network and systems performance and downtime issues.
- Identified and resolved network congestion issues and bottlenecks.
- Diagnosed and executed resolution for network and server issues.
- Designed and evaluated WAN and LAN connectivity technologies.
- Diagnosed and resolved hardware and software issues.
- Evaluated software products to determine compatibility with existing systems.
- Led server infrastructure development, quality assurance, staging and production systems.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Researched and recommended new technologies and strategies for improving system performance.
- Analyzed network traffic and performance metrics to optimize system performance.
- Monitored networks and network devices to resolve technical problems quickly.
- Installed and configured network printers and other peripheral devices.
- Performed network security design and integration duties.
- Implemented and maintained virtual private networks.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
- Identified and immediately resolved issues with network devices.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Implemented network security measures to minimize data loss.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Verified continuity of computer and telephone system services for users..
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Assisted IT staff on troubleshooting issues and closing calls.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Tested new software and hardware prior to deployment.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Developed and implemented preventive maintenance procedures.
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Assisted in development of system security protocols.
- Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
Help Desk Technician
Claro PR
03.2015 - 06.2019
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided on-call support for critical issues related to [Software].
- Provided basic end-user troubleshooting and desktop support.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications.
- Developed and implemented preventive maintenance procedures.
- Generated reports to track performance and analyze trends.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Associate of Science - Network And System Administration
Interamerican University of Puerto Rico
Bayamon05-2021
Skills
- Infrastructure upgrading
- Performance Testing
- Technical solution development
- New program installations
- Technical specifications
- Help Desk Software
- Active Directory
- Program installations
- Project Management
- System monitoring
- Project Coordination
- Network Administration
- Helpdesk operations
- Web Security
- Technical Support
- Equipment management
- Mobile Device Management
- Software change management
- Performance Tuning
- Disaster Recovery
- Mainframe Backups
- Specifications understanding
- Server improvements
- Hardware provision management
- Network Troubleshooting
- Cisco router and switch security
- Hardware expertise
- Storage Management
- Incident Management
- System updates
- Hardware troubleshooting
- Technical education
- End point configurations
- System Upgrades
- Firewall configuration
- Hardware and software installation
- Vendor coordination
- Device configuration
- Capacity Planning
- Virtualization
- Windows 95/98/2000/XP/XP Pro/NT
- Diagnosing issues
- Technical Writing
- Software Installation
- Configuration Management
- Server maintenance
- Server Management
- Virtualization Technologies
- Desktop troubleshooting
- File system administration
Fortinet 2023 and Cisco Live 2024 Participant
My Experience at Fortinet Accelerate 2023 and Cisco Live 2024
I had the privilege of attending both Fortinet Accelerate 2023 and Cisco Live 2024, two of the most insightful and impactful industry events of my career.
At Fortinet Accelerate 2023, I gained deeper insights into the latest advancements in cybersecurity and network security solutions. The event offered an incredible opportunity to connect with industry leaders and security experts, all sharing the latest trends, innovations, and challenges facing the cybersecurity world today. The hands-on labs, case studies, and sessions really enhanced my understanding of Fortinet’s security fabric and how it’s helping businesses evolve their threat protection strategies.
Cisco Live 2024 was equally valuable, offering a comprehensive deep dive into networking technologies and cloud infrastructure advancements. One of the highlights for me was participating in the CCNA-focused sessions, where I could apply real-world knowledge using Cisco’s tools and resources, especially through engaging with the Packet Tracer labs. It was also great to explore the future of network automation, security, and the role of AI in shaping the next generation of network management. The hands-on experience, combined with the networking opportunities, really prepared me for my certification journey.
Both events provided me with a well-rounded perspective on how to leverage these technologies to drive business success, and I’m excited to apply what I’ve learned moving forward.
Timeline
Network and System Administrator
Saint John's School
06.2019 - Current
Help Desk Technician
Claro PR
03.2015 - 06.2019
Associate of Science - Network And System Administration
Interamerican University of Puerto Rico
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