Anna Karolina Rivera
San Juan
Summary
Highly motivated, goal oriented and enthusiastic individual with strong people skills, attention to detail as well as problem solving skills. Success driven team player with the ambition to increase company sales and always anticipating costumer needs to facilitate enjoyable dining experiences. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Server/Waitress
Jamon Jamon
04.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Host
Metropol Isla Verde
07.2019 - 10.2019
- Greeting guests as they enter and putting them on a waiting list as necessary
- Providing guests with menus and answering any initial questions
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
- Answering phone calls, taking reservations, answering questions, and responding to complaints and helping to resolve them
- Helping out with other positions in the restaurant as needed
- Provide customer service
Assistant Designer
Janice Emilia Atelier
12.2016 - 05.2018
- Coordinate client appointments - Organize Merchandise - Manage financial transactions - Stock Inventory and verify balance on register - Maintain atelier appearance according - Provide customer service to standards
Receptionist
Creative Financial Staffing
05.2017 - 08.2017
- Candidate Sourcing - Data base maintenance
- Reboot calls - Temporary receptionist
- Provide customer service - Administrative Duties
Education
High School Diploma -
Colegio Puertorriqueño de Niñas
Theater Arts -
Universidad Sagrado Corazón
12.2022
Skills
- Excellent communication skills
- Bilingual
- Customer Service and Rapport
- Initiative
- High Energy Level
- Multitasker
- Persuasive
- Proactive
- Innate friendlines
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Server/Waitress
Jamon Jamon
04.2023 - Current
Host
Metropol Isla Verde
07.2019 - 10.2019
Receptionist
Creative Financial Staffing
05.2017 - 08.2017
Assistant Designer
Janice Emilia Atelier
12.2016 - 05.2018
High School Diploma -
Colegio Puertorriqueño de Niñas
Theater Arts -
Universidad Sagrado Corazón
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