Anthony Arroyo Martinez
PO BOX 1087
Summary
Accomplished professional with several years of experience in a sales executive role. Delivers dynamic communication, interpersonal, and negotiation talents in fast-paced, ever-changing environments. Valuable and hardworking employee known for turning cold calls into successful selling relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Executive
Adriel Nissan
Bayamon, Puerto Rico
03.2019 - Current
- Identified customer needs by asking questions and advising on best solutions.
- Attended industry events to build relationships with key contacts in the field.
- Negotiated contracts and closed agreements to maximize profit.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Initiated contact with prospects via email campaigns or cold calls to generate leads.
- Adjusted sales techniques based on interactions and feedback from customers and peers.
- Developed and implemented strategic sales plans to achieve corporate objectives.
- Utilized CRM software to manage customer interactions and sales processes efficiently.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
- For various years I was named one of the top salespeople of our brand.
- Excellent closing rates with high gross and products.
Member Service Supervisor
Sams Club
Bayamon , Puerto Rico
03.2014 - 03.2019
- Managed daily operations, client relations and IT.
- Coordinated daily operations of the Member Service Department, including scheduling personnel and assigning tasks.
- Resolved escalated customer issues promptly and efficiently.
- Monitored staff performance to ensure adherence to company policies and procedures.
- Provided leadership by motivating team members to achieve departmental goals.
- Mentored and motivated employees in regards to service quality, knowledge and performance.
- Delivered consistent one-on-one and group training sessions to help professionals improve skills and selling techniques.
- Implemented new strategies for enhancing member services experience.
- Managed cash drawer ensuring accuracy during transactions and end-of-day reconciliation processes.
Education
Bachelor of Science - Biological Sciences
Universidad Central
Bayamon05-2019
Bachelor of Science - Nursing
UMET
Bayamon05-2014
Skills
- Customer relationship management
- Lead generation
- CRM software usage
- Team leadership
- Training and development
- Problem solving
- Effective communication
- Sales expertise
- Prospecting skills
- Sales strategy
- Staff management
- Closing techniques
Affiliations
- Personal trainer & bodybuilder
- musician& singer
Accomplishments
- Various trophies for being one of the top salesman in PR
Certification
- Personal Trainer Certification ( American Sports& Fitness)
Languages
Spanish
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Sales Executive
Adriel Nissan
03.2019 - Current
Member Service Supervisor
Sams Club
03.2014 - 03.2019
Bachelor of Science - Biological Sciences
Universidad Central
Bachelor of Science - Nursing
UMET
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