ANTHONY Y. CRUZ RIVERA
San Lorenzo
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
4
4
years of professional experience
Work History
Costumer care representative
Atento
Caguas
02.2025 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Handled customer complaints with empathy and professionalism.
- Provided support by navigating company systems and tools efficiently.
- Maintained accurate records of customer interactions and transactions.
- Educated customers about products and services effectively.
- Participated in training sessions to improve product knowledge continuously.
- Resolved customer complaints promptly and professionally.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided accurate, valid, and complete information to customers.
- Built sustainable relationships of trust through open communication with customers.
Worklift operator
Lanco
San Lorenzo
06.2022 - 03.2024
- Operated forklifts to transport materials safely within the warehouse.
- Loaded and unloaded shipments, ensuring accurate placement of goods.
- Conducted routine inspections on equipment for safety compliance.
- Collaborated with team members to maintain workflow and productivity.
- Adhered to safety protocols while handling hazardous materials.
- Trained new operators on safe forklift operation and warehouse procedures.
- Maintained cleanliness and organization of work area for optimal operations.
Education
High School Diploma -
Escuela Vocacional Antonio Fernos Isern
San Lorenzo , Puerto Rico Skills
- Customer support
- Product education
- System navigation
- Customer relationship management
- Communication skills
- Time management
- Conflict resolution
- Team collaboration
- Attention to detail
- Problem solving
- Empathy building
- Training facilitation
- Customer service
- Punctuality and reliability
- Empathy and patience
- Active listening
- First call resolution
- Data entry
- Issue follow up
- Relationship building
- Database research
- Call center experience
- Verbal and written communication
Bilingual
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Costumer care representative
Atento
02.2025 - Current
Worklift operator
Lanco
06.2022 - 03.2024
High School Diploma -
Escuela Vocacional Antonio Fernos Isern