Anthony Diaz Badillo
Isabela
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Signal Support Systems Specialist
P.R. Army National Guard
11.2000 - Current
- Supervised and assisted with battlefield signal support systems and terminal devices.
- Tracked and detected network service disruptions using computer systems, scopes and meters.
- Performed signal diagnostic functions to detect network interruptions and diagnose connection deficits.
- Tested signal-level equipment for operational performance within prescribed tolerances.
- Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).
- Installed new wiring and networking hardware in existing facilities and within new construction.
- Updated hardware and software platforms by implementing automation and efficiency improvements.
- Devised and implemented updates and resolutions for handling risks, maintaining compliance and improving designs.
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
- Reviewed existing electrical engineering criteria to identify necessary revisions, deletions or amendments to outdated material.
SB/SE Contact Representative
IRS
09.2022 - 07.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Educated customers on company systems, form completion, and access to services.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant high volume flow of customer calls every day with minimal wait times.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
City Carrier Assistant
United States Postal Service
05.2022 - 07.2022
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Managed high-volume mail deliveries during peak seasons, ensuring timely and accurate distribution to customers.
- Improved customer satisfaction by promptly responding to inquiries and addressing concerns related to postal services.
- Explained mail regulations, policies or procedures to postal customers.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Customer Service Representative
Humana
07.2010 - 08.2012
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Cross-trained and provided backup support for organizational leadership.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Education
Signal Support Systems Specialist -
U.S. Army Signal Center, Ft. Gordon, Georgia
03.2002
Electrician -
Salvador Fuentes Vocational High School, Aguadilla
05.2001
Skills
- Data-driven decision-making
- Computer and Microsoft Office Skills
- Microsoft Outlook
- Microsoft Windows
- Microsoft Excel
- Wireless Networking
- Security Protocols
- Network Troubleshooting
- Network configuration
- Software Updates
- Remote Support
- Software Installation
- System optimization
- Technical Troubleshooting
- Customer Service
- Customer Needs Assessment
- Computer Diagnostics
- Help Desk Support
- User Training
- System Maintenance
- VoIP Installation
- Teamwork and Collaboration
- System Configuration
- Professional Demeanor
- Adaptability and Flexibility
- Written Communication
- Technical documents comprehension
- MySQL
- Time management abilities
- Problem-solving abilities
- System Performance Assessments
- Relationship Building
- Active Listening
- Goal Setting
- Self Motivation
Languages
Spanish
English
Awards
For outstanding Performance and preparation.
Additional Information
License CAT 4
Timeline
SB/SE Contact Representative
IRS
09.2022 - 07.2023
City Carrier Assistant
United States Postal Service
05.2022 - 07.2022
Customer Service Representative
Humana
07.2010 - 08.2012
Signal Support Systems Specialist
P.R. Army National Guard
11.2000 - Current
Signal Support Systems Specialist -
U.S. Army Signal Center, Ft. Gordon, Georgia
Electrician -
Salvador Fuentes Vocational High School, Aguadilla
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