Anthony Tosado Velez
Caguas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Security Monitor
A&M Contract, INC.
11.2022 - Current
- Enhanced security measures by implementing access control systems and surveillance equipment.
- Reduced theft incidents by conducting regular patrols and monitoring high-risk areas.
- Maintained a safe environment for staff and visitors by enforcing company policies and procedures.
- Assisted in emergency situations, providing timely response and coordination with first responders.
- Conducted detailed incident reports, contributing to the resolution of potential legal matters.
- Provided excellent customer service, addressing visitor concerns while maintaining strict adherence to safety protocols.
- Coordinated with other departments during investigations involving internal theft or policy violations, leading to swift resolutions.
- Wrote detailed reports of all security breaches and investigations.
- Issued access cards to authorized personnel to monitor access points.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Worked closely with law enforcement agencies to address safety concerns and maintain a secure living environment for public housing residents.
- Facilitated the resolution of tenant disputes by mediating conflicts between parties involved, promoting harmonious living conditions within the community.
- Provided ongoing support to residents during their transition into and out of public housing, ensuring a smoother overall relocation process.
- Identified, gathered and disposed of worksite debris to remove safety hazards.
Enlisted Soldier
US Army
11.2012 - Current
- Operated and maintained armored vehicles.
- Secured and protected military property, assets and personnel.
- Used rakes and shovels to spread, level and smooth concrete.
- Operated equipment such as forklifts to move bricks and supplies.
- Operated drills, paving breakers and powered abrasive saws to cut or demolish bricks and concrete.
- Prepared surfaces for work by smoothing imperfections on ground or with close structures.
- Signaled truck drivers to position truck to facilitate pouring concrete into constrained locations.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Specialized in foundations, framing and finish carpentry.
- Safely operated electric cordless and hammer drills and cutting torches.
- Properly poured, set and cured concrete.
- Carefully read blueprints, sketches and technical drawings to inform comprehensive understanding of project scope and specifications.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Upheld code of conduct and maintained professionalism in stressful situations.
Call Center Representative
Conduent
12.2020 - 01.2021
- Answered constant flow of customer calls with minimal wait times.
- Educated customers on company systems, form completion and access to services.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer requests for EBT/EPR program.
Camera&Sound Technician/Administrative Assistant
NG Production
01.2016 - 11.2018
- Edited videos and rearranged shots to match creative or production requirements.
- Adjusted and controlled video equipment, composing and framing shots.
- Calculated proper lighting, shutter angles, camera distances and shot factors.
- Set up for shots according to production schedules, weather and lighting conditions and available equipment.
- Changed camera attachments based on specific shot requirements and environmental conditions.
- Developed studio sets and lined up furniture and props.
- Set up cameras and printers to create special effects and produce photographs for diverse uses.
- Handled transportation of $10,000 worth of equipment for a Salsa Dance Competition.
- Prepared, packed and transported audio equipment for events and location shoots.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Coached new employees on administrative procedures, company policies and performance standards.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Merchandiser
Toy Doggie
08.2017 - 05.2018
- Inspected merchandise for quality and arranged proper display location on floor.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Drove safely at all times to avoid accidents and harm.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Tracked delivery information, mileage and fuel use while on shift.
- Reported suspected mechanical issues quickly to supervisor for remediation.
Education
Bachelor of Arts - Secondary English
Universidad De Puerto Rico Recinto Humacao
Humacao, PR05.2018
Skills
- Precision and Accuracy
- Heavy Labor
- Maintaining Clean Work Areas
- Carpentry and Woodworking
- Safe Work Practices
- Operational Efficiency
- GPS and Route Planning
- Safe Driving Practices
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Fluency in Spanish and English
Languages
Spanish
Native language
Spanish
Proficient
C2
English
Proficient
C2
Timeline
Security Monitor
A&M Contract, INC.
11.2022 - Current
Call Center Representative
Conduent
12.2020 - 01.2021
Merchandiser
Toy Doggie
08.2017 - 05.2018
Camera&Sound Technician/Administrative Assistant
NG Production
01.2016 - 11.2018
Enlisted Soldier
US Army
11.2012 - Current
Bachelor of Arts - Secondary English
Universidad De Puerto Rico Recinto Humacao
Similar Profiles
Scottie JarrettScottie Jarrett
Training Technician at Defense Contract Audit Agency/Defense Contract Audit InstitutionTraining Technician at Defense Contract Audit Agency/Defense Contract Audit Institution
Haseeb QureshiHaseeb Qureshi
Security Officer at Contract to ContractSecurity Officer at Contract to Contract
Rashmi BidarahalliRashmi Bidarahalli
Project Manager at Apple Inc. (Contract)Project Manager at Apple Inc. (Contract)