Anthony Tosado Velez
Caguas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Security Monitor
A&M Contract, INC.
San Juan
11.2022 - Current
- Enhanced security measures by implementing access control systems and surveillance equipment.
- Reduced theft incidents by conducting regular patrols and monitoring high-risk areas.
- Maintained a safe environment for staff and visitors by enforcing company policies and procedures.
- Assisted in emergency situations, providing timely response and coordination with first responders.
- Conducted detailed incident reports, contributing to the resolution of potential legal matters.
- Provided excellent customer service, addressing visitor concerns while maintaining strict adherence to safety protocols.
- Coordinated with other departments during investigations involving internal theft or policy violations, leading to swift resolutions.
- Wrote detailed reports of all security breaches and investigations.
- Issued access cards to authorized personnel to monitor access points.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Worked closely with law enforcement agencies to address safety concerns and maintain a secure living environment for public housing residents.
- Facilitated the resolution of tenant disputes by mediating conflicts between parties involved, promoting harmonious living conditions within the community.
- Provided ongoing support to residents during their transition into and out of public housing, ensuring a smoother overall relocation process.
- Identified, gathered and disposed of worksite debris to remove safety hazards.
Enlisted Soldier
US Army
Fort Buchanan, Puerto Rico
11.2012 - Current
- Operated and maintained armored vehicles.
- Secured and protected military property, assets and personnel.
- Used rakes and shovels to spread, level and smooth concrete.
- Operated equipment such as forklifts to move bricks and supplies.
- Operated drills, paving breakers and powered abrasive saws to cut or demolish bricks and concrete.
- Prepared surfaces for work by smoothing imperfections on ground or with close structures.
- Signaled truck drivers to position truck to facilitate pouring concrete into constrained locations.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Specialized in foundations, framing and finish carpentry.
- Safely operated electric cordless and hammer drills and cutting torches.
- Properly poured, set and cured concrete.
- Carefully read blueprints, sketches and technical drawings to inform comprehensive understanding of project scope and specifications.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Upheld code of conduct and maintained professionalism in stressful situations.
Call Center Representative
Conduent
Guaynabo, PR
12.2020 - 01.2021
- Answered constant flow of customer calls with minimal wait times.
- Educated customers on company systems, form completion and access to services.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer requests for EBT/EPR program.
Camera&Sound Technician/Administrative Assistant
NG Production
Caguas, PR
01.2016 - 11.2018
- Edited videos and rearranged shots to match creative or production requirements.
- Adjusted and controlled video equipment, composing and framing shots.
- Calculated proper lighting, shutter angles, camera distances and shot factors.
- Set up for shots according to production schedules, weather and lighting conditions and available equipment.
- Changed camera attachments based on specific shot requirements and environmental conditions.
- Developed studio sets and lined up furniture and props.
- Set up cameras and printers to create special effects and produce photographs for diverse uses.
- Handled transportation of $10,000 worth of equipment for a Salsa Dance Competition.
- Prepared, packed and transported audio equipment for events and location shoots.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Coached new employees on administrative procedures, company policies and performance standards.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Merchandiser
Toy Doggie
San Lorenzo, PR
08.2017 - 05.2018
- Inspected merchandise for quality and arranged proper display location on floor.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Drove safely at all times to avoid accidents and harm.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Tracked delivery information, mileage and fuel use while on shift.
- Reported suspected mechanical issues quickly to supervisor for remediation.
Education
Bachelor of Arts - Secondary English
Universidad De Puerto Rico Recinto Humacao
Humacao, PR05.2018
Skills
- Precision and Accuracy
- Heavy Labor
- Maintaining Clean Work Areas
- Carpentry and Woodworking
- Safe Work Practices
- Operational Efficiency
- GPS and Route Planning
- Safe Driving Practices
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Fluency in Spanish and English
Languages
Spanish
Native language
Spanish
Proficient
C2
English
Proficient
C2
Timeline
Security Monitor
A&M Contract, INC.
11.2022 - Current
Call Center Representative
Conduent
12.2020 - 01.2021
Merchandiser
Toy Doggie
08.2017 - 05.2018
Camera&Sound Technician/Administrative Assistant
NG Production
01.2016 - 11.2018
Enlisted Soldier
US Army
11.2012 - Current
Bachelor of Arts - Secondary English
Universidad De Puerto Rico Recinto Humacao