Anthony J Morales Hiraldo
Cayey
Summary
Customer-focused professional with extensive experience in ensuring client satisfaction and fostering strong relationships. Known for reliability, adaptability, and collaborative approach to achieving team goals. Proficient in communication and issue resolution, consistently aligning customer needs with company solutions.
Overview
5
5
years of professional experience
Work History
Customer Success Representative/ Multi-Channel
Company Sage
04.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
Art Teacher
InMuse Music and Art Institute
03.2020 - Current
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
- Managed a diverse range of learners, adapting lesson plans to accommodate different abilities and interests.
- Enhanced student creativity by incorporating various art mediums and techniques into lessons.
- Developed and implemented engaging art lessons for students in grades kindergarten through 12th.
Customer Service Representative/ OJT Coach
Optum
03.2022 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Bachelor of Arts - Videogame Art And Design
Atlantic University
Guaynabo, Puerto Rico08-2017
Skills
- CRM software
- Feedback collection
- Customer service
- Problem-solving
- Time management
- Client onboarding
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Student-centered learning
- Adaptive learning
Languages
Spanish, English
Native language
Timeline
Customer Success Representative/ Multi-Channel
Company Sage
04.2024 - Current
Customer Service Representative/ OJT Coach
Optum
03.2022 - 01.2024
Art Teacher
InMuse Music and Art Institute
03.2020 - Current
Bachelor of Arts - Videogame Art And Design
Atlantic University
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