Antonio A. Astacio
Summary
Dynamic and dedicated food service professional with a proven track record at St. Regis Bahia Beach, excelling in customer service and conflict resolution. Recognized for strong multitasking abilities and attention to detail, consistently enhancing guest experiences in high-pressure environments. Skilled in fine dining and banquet coordination, ensuring seamless operations and guest satisfaction.
Professional server with substantial background in hospitality. Known for strong team collaboration and adaptability to changing needs. Skilled in customer service, order accuracy, and efficient table management. Dependable and focused on delivering exceptional dining experiences.
Overview
5
5
years of professional experience
Work History
Food Waiter
St. Regis Bahia Beach
03.2025 - Current
- Provided exceptional customer service in a high-end dining environment, ensuring guest satisfaction.
- Assisted with menu recommendations, enhancing dining experience through personalized service.
- Coordinated food and beverage orders with kitchen staff to ensure timely delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Adapted quickly to changing demands, demonstrating flexibility in fast-paced environment.
- Handled guest inquiries and resolved issues promptly to enhance overall experience.
Banquet Server
Puerto Rico Convention Center
02.2023 - Current
- Delivered exceptional food and beverage service during high-profile events.
- Coordinated with kitchen staff to ensure timely meal preparation and presentation.
- Maintained cleanliness and organization of banquet areas throughout events.
- Assisted in training new servers on service standards and protocols.
Table Busser
Hyatt Regency Grand Reserve Puerto Rico
08.2022 - 01.2023
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted servers by promptly clearing tables and resetting for new guests.
- Collaborated with kitchen staff to ensure timely delivery of dishes and drinks.
- Monitored dining room flow, adjusting pace to meet guest needs efficiently.
Pool Server
Hyatt Regency Grand Reserve Puerto Rico
05.2022 - 07.2022
- Delivered exceptional customer service, ensuring guest satisfaction and a welcoming atmosphere at poolside.
- Managed food and beverage orders, coordinating with kitchen staff for timely delivery and quality assurance.
- Trained new team members on service standards, enhancing team efficiency and consistency in guest interactions.
- Oversaw daily poolside operations, maintaining cleanliness and organization to ensure a pleasant environment for guests.
Food and Beverage Waiter
Di Mare Ristorante
06.2020 - 05.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Trained new staff on menu offerings and service standards.
- Managed table assignments to optimize workflow and guest satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
Education
Associate Degree in Fashion Design - Fashion Design
EDP University of Puerto Rico
San Juan, Puerto Rico08-2023
High School Diploma -
Vocational High School Ana Delia Flores Santana
Fajardo, Puerto Rico06-2020
Skills
- Strong multitasking
- Customer service focus
- Professional appearance
- Memory retention
- Allergy awareness
- Food station setup
- Fine dining
- Banquet coordination
- VIP support
- Attention to detail
- Conflict resolution
- Buffet setup and takedown
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Portuguese
Beginner (A1)
Timeline
Food Waiter
St. Regis Bahia Beach
03.2025 - Current
Banquet Server
Puerto Rico Convention Center
02.2023 - Current
Table Busser
Hyatt Regency Grand Reserve Puerto Rico
08.2022 - 01.2023
Pool Server
Hyatt Regency Grand Reserve Puerto Rico
05.2022 - 07.2022
Food and Beverage Waiter
Di Mare Ristorante
06.2020 - 05.2022
Associate Degree in Fashion Design - Fashion Design
EDP University of Puerto Rico
High School Diploma -
Vocational High School Ana Delia Flores Santana
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