Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Antonio J. Mosqueda Riollano

Isabela

Summary

Results-driven professional with a robust work ethic, consistently exceeding expectations through unwavering commitment and diligence. Quick learner with a proven ability to grasp new concepts swiftly, enhancing efficiency. Adept at delivering outstanding customer service, fostering positive experiences through excellent communication and interpersonal skills. Seasoned in mixology, bringing creativity and expertise to craft memorable and enjoyable beverages, adding value to customer satisfaction and overall business success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Coordinator of Member Engagement

Benelynk
01.2024 - Current
  • Increased member engagement by developing and implementing targeted outreach strategies.
  • Strengthened relationships with members through regular communication and personalized support.
  • Organized and executed successful events for members, fostering a sense of community and collaboration.
  • Enhanced member satisfaction by promptly addressing concerns and providing tailored solutions.

Customer Service Representative

Capitol Bridge LLC
12.2022 - 12.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Assistant Manager

Cannacity Clinic
10.2021 - 11.2022
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Monitored security and handled incidents calmly.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Bartender

Courtyard By Marriott
10.2019 - 03.2020
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Bartender

Jobos Mojitos Beach Bar
06.2018 - 09.2019
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Veterinary Technician

The Pet Vet
05.2014 - 06.2018
  • Improved patient care by assisting veterinarians in diagnosing and treating animals.
  • Enhanced client satisfaction by providing compassionate care for pets during their appointments.
  • Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
  • Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.

Workforce Management Analyst

BeneLynk
06.2024 - Current


  • Overhauled outdated reporting systems, introducing modern tools that increased data accuracy and accessibility.
  • Collaborated with cross-functional teams to develop strategies for optimizing staffing levels.
  • Conducted comprehensive data analysis to identify opportunities for process improvement in workforce management.

Workforce Management Analyst

BeneLynk
06.2024 - Current
  • Designed forecasting models to predict future workforce requirements based on historical data and trend analysis.
  • Established clear communication channels among staff members regarding scheduling updates or conflicts.
  • Developed training materials and conducted workshops for managers on best practices in workforce management.

Workforce Management Analyst

BeneLynk
06.2024 - Current
  • Implemented key performance indicators to measure workforce efficiency, leading to targeted improvements.
  • Improved employee satisfaction by addressing scheduling concerns and implementing flexible solutions.
  • Managed time-off requests and shift swaps efficiently, maintaining a fair and balanced schedule for all employees involved.

Education

Associate of Science - Veterinary Technology

University of Puerto Rico
Arecibo
05.2016

Skills

  • High-Volume Environments
  • Beverage Preparation
  • Handling Difficult Customers
  • Sales Expertise
  • Clear and Effective Communication

Languages

Spanish
Native language
English
Proficient
C2

Certification

  • Google IT Support by Google on Coursera. Certificate earned at September 12, 2023



Course Certificates Completed:

-Technical Support Fundamentals

-IT Security: Defense against the digital dark arts

-Operating Systems and You: -Becoming a Power User

-The Bits and Bytes of Computer Networking

-System Administration and IT Infrastructure Services

Timeline

Workforce Management Analyst

BeneLynk
06.2024 - Current

Workforce Management Analyst

BeneLynk
06.2024 - Current

Workforce Management Analyst

BeneLynk
06.2024 - Current

Coordinator of Member Engagement

Benelynk
01.2024 - Current

Customer Service Representative

Capitol Bridge LLC
12.2022 - 12.2023

Assistant Manager

Cannacity Clinic
10.2021 - 11.2022

Bartender

Courtyard By Marriott
10.2019 - 03.2020

Bartender

Jobos Mojitos Beach Bar
06.2018 - 09.2019

Veterinary Technician

The Pet Vet
05.2014 - 06.2018

Associate of Science - Veterinary Technology

University of Puerto Rico
Antonio J. Mosqueda Riollano