Aracelis Arroyo Arroyo
JUANA DIAZ
Summary
Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure. Strong leader committed to motivating team members to deliver better results.
Overview
10
10
years of professional experience
Work History
Customer Service
The Home Depot
05.2013 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Pro Account Sales Associate (backup)
The Home Depot
05.2013 - Current
- Find and build rapport with Pro customers in the store.
- Qualify customers to understand what products, tools and services they need to complete their jobs through consultative selling.
- Helped pro customers locate products and checked store system for merchandise at other sites.
- Helped pro customer solve problems, source materials and sell the whole project, getting the PRO back their jobsite with everything they need.
Education
BBA - Human Resources Management
NUC University
Bayamon, Puerto Rico08.2023
Associate Degree in Business Administration - Entrepreneurship
NUC University
Bayamon Puerto Rico07.2020
Skills
- Customer Account Management
- Sales Strategies
- Merchandise Orders and Exchanges
- Customer Support
- Setting Up Files
- Online Systems
- Product and Service Knowledge
- Administrative and Office Support
- Complaint Resolution
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Corporate Policies and Procedures
Additional Information
Interests: Business Administration, Operations Management, Women in Leadership roles, Humans Resource Management.
Languages
Spanish, English
Native language
Spanish
Proficient
C2
English
Intermediate
B1
Timeline
Customer Service
The Home Depot
05.2013 - Current
Pro Account Sales Associate (backup)
The Home Depot
05.2013 - Current
BBA - Human Resources Management
NUC University
Associate Degree in Business Administration - Entrepreneurship
NUC University
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