Aranxa D. Ramos Franco
San Juan
Summary
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Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent & Experience Coordinator
O:LV55 Hotel y Olive Boutique Hotel
01.2024 - Current
- Customer service
- Detailed and personalized service
- Experience coordination
- Reservation management
- Handling electronic systems
- Managing online programs
- Check-in/out
- Preparing daily progress reports
- Handling customer situations
- Supplier purchases
- Department management
- Leadership
Barista
Starbucks
01.2022 - 01.2024
- Customer service
- Food and beverage handling
- Warehouse maintenance
- Use of cash register and electronic payment systems
- Certified Barista Trainer and Coffee Master
Sales Associate
N' Rose Boutique
01.2021 - 01.2021
- Customer service
- Retail sales
- Warehouse maintenance and inventory control
- Use of cash register and electronic payment systems
Education
Bachelor's degree - Arts in Psychology
Universidad De Puerto Rico, Rio Piedras Campus
San Juan, PR06.2026
High School Diploma -
Academia San Sebastian Martir
San Sebastián, PR05-2022
Skills
- Responsibility
- Organization
- Project management
- Creativity
- Excellent communication skills
- Fluency in Spanish and English
- Teamwork-oriented
- Service-oriented
- Computer proficiency
- Proficient in MS Office programs
- Customer service
- Guest services
- Problem-solving skills
- Time management
- Oral and written communications
- Front desk management
Certification
Research with human beings- CITI Certification
Social and Behavioral Human Research- CITI Certification
Certification
Conflicts of Interest- CITI Certification
Research experience
Research Assistant- Queer Identity and Resistance Study.
August 2025-Present
Principal Investigator: Janice Roblez fernandez
Co-PI: Carmen Marazzi.
Supervisor: Dr. Andrew Stewart.
Clark University.
Study Objective: Understanding how queer Puerto Ricans make sense of the oppressive structures that they face and what resistance strategies they employ against them. Based on a proposal previously done by this investigator at the QUEST summer research program.
· Transcribe interview recordings.
Volunteer experience
Clínica Psicoterapéutica Vázquez — Secretarial Assistant (Volunteer) 2021-2022
During my final year of high school
- Assisted in front-office operations at a clinical psychologist’s office.
- Answered patient calls, scheduled and coordinated appointments for clinical staff and clients.
- Managed patient records while ensuring confidentiality and compliance with regulatory standards.
- Handled billing and administrative documentation.
- Shadowed the head psychologist, gaining firsthand exposure to clinical practice and office procedures
Timeline
Front Desk Agent & Experience Coordinator
O:LV55 Hotel y Olive Boutique Hotel
01.2024 - Current
Barista
Starbucks
01.2022 - 01.2024
Sales Associate
N' Rose Boutique
01.2021 - 01.2021
Bachelor's degree - Arts in Psychology
Universidad De Puerto Rico, Rio Piedras Campus
High School Diploma -
Academia San Sebastian Martir