Ariana Gómez González
Carolina
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Looking to grow professionally. Proven excellent customer service. Goal driven.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
IRS
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Admissions Officer
Ana G. Mendez University System
01.2020 - Current
- Evaluated applicant qualifications, ensuring fair consideration of all candidates based on academic merit and potential.
- Processed applications in a timely manner, meeting deadlines while maintaining attention to detail in reviewing applicant materials.
- Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
- Worked closely with academic departments to ensure proper placement of incoming students into appropriate courses.
- Collaborated with admissions team to determine optimal processes for reviewing applications.
- Followed up immediately when prospects reached out to quickly resolve concerns.
Spa Agent
Ritz Carlton
04.2014 - 09.2017
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Streamlined internal processes for improved efficiency and productivity within the department.
- Resolved caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
Hotel General Cashier
Ritz Carlton
09.2013 - 04.2014
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Tallied cash drawer at beginning and end of each work shift.
- Handled cash with high accuracy and took care to check bills for fraud.
Casino Cage Cashier
Ritz Carlton
09.2011 - 09.2013
- Streamlined cash transactions by implementing efficient cashier procedures and maintaining high levels of accuracy.
- Enhanced casino customer satisfaction by providing timely and professional assistance with financial transactions.
- Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
- Maintained a secure work environment by adhering to strict company policies and regulations regarding cash handling and transaction documentation.
Cash Processor
Evertec
09.2007 - 09.2011
- Improved cash processing efficiency by implementing streamlined procedures and organizational systems.
- Reduced errors in cash handling through meticulous attention to detail and thorough reconciliation processes.
- Enhanced team productivity by providing clear communication and fostering a collaborative work environment.
- Ensured accurate counting of currency, leading to increased customer satisfaction and trust.
- Maintained strict security protocols, resulting in reduced risk of theft or loss during cash processing operations.
- Completed end-of-day reconciliations promptly, enabling timely reporting of financial data to management teams.
- Managed high volumes of incoming currency shipments while maintaining strict quality control standards for accuracy and completeness during processing tasks.
Education
MBA - Project Management
Universidad Ana G.Mendez
Carolina, Puerto Rico05.2021
BBA - Management
Universidad Ana G. Mendez
Carolina, Puerto Rico12.2017
Skills
- Effective Communication
- Analytical mindset
- Task Prioritization
- Interpersonal Skills
- Organizational Skills
- Attention to Detail
- Analytical Thinking
- Active Listening
- Multitasking Abilities
- Problem-solving abilities
- Reliability
- Teamwork and Collaboration
Languages
Spanish
Native language
English
Proficient
C2
References
Given upon request.
Timeline
Customer Service Representative
IRS
06.2024 - Current
Admissions Officer
Ana G. Mendez University System
01.2020 - Current
Spa Agent
Ritz Carlton
04.2014 - 09.2017
Hotel General Cashier
Ritz Carlton
09.2013 - 04.2014
Casino Cage Cashier
Ritz Carlton
09.2011 - 09.2013
Cash Processor
Evertec
09.2007 - 09.2011
MBA - Project Management
Universidad Ana G.Mendez
BBA - Management
Universidad Ana G. Mendez
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