Ariana Ortiz Martinez
San Juan
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
8
8
years of professional experience
Work History
Sales Associate
Brisas del Caribe
San Juan, Puerto Rico
07.2020 - Current
- Answered store and merchandise questions and led customers to wanted items.
- Collaborated with management teams to develop innovative marketing strategies.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Assessed customer needs to provide assistance and information on product features.
- Collected payments and provided accurate change.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Identified cost reduction opportunities through strategic partnerships with vendors.
Freelancer
Puerto Rico Supply
San Juan, Puerto Rico
04.2018 - 10.2018
- Worked with photographers to produce desired looks and to finish photo shoots on schedule.
- Attended casting calls, fittings, shows and shoots.
- Applied makeup to face and styled hair to enhance appearance.
- Reviewed images after each shoot and made adjustments as needed based on feedback from photographer or art director.
Assistant
Cuts
San Juan, Puerto Rico
05.2016 - 11.2017
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Gathered and sorted data for inclusion in reports and files.
- Maintained front desk to provide positive first impression.
- Served as contact person and source of information to maintain good communication with clients.
- Assisted organizational efforts by filing, entering data and answering phones.
Education
High School Diploma -
St. Mary's School
San JuanSkills
- Bilingual
- Relationship Building
- Strategic Planning
- Microsoft Office expertise
- Onboarding and Orientation
- Route Management
- Client Account Management
- Teamwork and Collaboration
References
References available upon request.
Timeline
Sales Associate
Brisas del Caribe
07.2020 - Current
Freelancer
Puerto Rico Supply
04.2018 - 10.2018
Assistant
Cuts
05.2016 - 11.2017
High School Diploma -
St. Mary's School
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