Ariana Santiago
Atlantic City, NJ
Summary
Dynamic professional with military experience as a Military Police Soldier in the Army, excelling in customer service and cash handling. Proven ability to thrive in high-pressure environments, demonstrating strong multitasking skills and critical thinking. Committed to enhancing customer experiences and fostering loyalty through exceptional service and relationship-building.
Developed exceptional customer service skills in fast-paced restaurant environment, seeking to transition into new field. Possesses strong abilities in communication and teamwork, along with knack for problem-solving. Aims to leverage these transferable skills to excel in new professional setting.
Driven and adaptable with strong sense of duty and teamwork. Understands critical field operations and can apply tactical strategies and physical readiness. Committed to achieving mission success and contributing positively to unit objectives.
Overview
2026
2026
years of professional experience
Work History
Military Police Soldier
Army
09.2023 - Current
- Secured and protected military property, assets, and personnel.
- Operated and maintained armored vehicles.
- Assisted in reducing criminal activity by conducting diligent investigations into reported incidents and suspicious behaviors.
- Provided valuable assistance to victims of crimes, offering support services while also collecting essential evidence for case resolution.
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
- Assembled, disassembled and maintained various weapons for operational readiness.
Cashier
Aversa’s Italian Bakery
10.2022 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Waitress/Hostess
El Guacamole
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
High School Diploma - Culinary Arts
Atlantic County Institute of Technology
May’s Landing, NJ 0833006.2024
Skills
- Customer service
- Cash handling
- Strong multitasking
- Greeting guests
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Military Police Soldier
Army
09.2023 - Current
Cashier
Aversa’s Italian Bakery
10.2022 - 09.2023
Waitress/Hostess
El Guacamole
High School Diploma - Culinary Arts
Atlantic County Institute of Technology
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