Ariel Omar Sanfeliz Castillo
Bayamón
Summary
Professional hospitality professional with strong experience in luxury guest services. Proven ability to enhance guest experiences through attentive service, cleanliness, and efficiency. Adept at working collaboratively within team, adaptable to changing needs, and focused on achieving high standards. Skilled in multitasking, communication, and maintaining welcoming environment.
Overview
4
4
years of professional experience
Work History
Suite Attendant
Coliseum Miguel Agrelot
03.2024 - Current
- Contributed to team success by supporting colleagues during peak periods or absences as required.
- Displayed strong attention to detail while conducting daily room inspections, identifying any issues or discrepancies for immediate resolution.
- Handled laundry and dry cleaning requests efficiently, ensuring prompt delivery back to the guest''s suite.
- Implemented personalized touches for VIP guests, enhancing overall satisfaction and fostering customer loyalty.
- Provided exceptional turndown service for guests, ensuring a comfortable atmosphere upon their return from daily activities.
Server
Puerto Rico Convention Center
01.2024 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Gran Bahia Restaurant
12.2021 - 12.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Dave and Buster’s
01.2023 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Prep/Kittchen Host Waitress
Olive Garden Bayamon
01.2021 - 01.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Grade 12 -
Escuela Especializada en Cinematografía Cacique Agüeybaná Secundaria
BBA -
Ana G. Méndez University
05-2025
Skills
- Problem solving
- Teamwork
- Bilingual
- Effective communication
- Leadership
- Emotional intelligence
- Multitasking
- Fast learner
- Strong customer service skills
- Excellent command of: IOS, social media platforms (Facebook, Twitter, YouTube, Pinterest, Instagram, Google etc)
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Suite Attendant
Coliseum Miguel Agrelot
03.2024 - Current
Server
Puerto Rico Convention Center
01.2024 - Current
Server
Dave and Buster’s
01.2023 - 07.2023
Server
Gran Bahia Restaurant
12.2021 - 12.2024
Prep/Kittchen Host Waitress
Olive Garden Bayamon
01.2021 - 01.2023
BBA -
Ana G. Méndez University
Grade 12 -
Escuela Especializada en Cinematografía Cacique Agüeybaná Secundaria
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