InMoment
Hi, I’m
Alexis G. Rivera Lopez
Account Executive
Old San Juan
"Your attitude, not your aptitude, will determine your altitude."
Zig Ziglar
Summary
Accomplished customer service, sales & management professional. Proven effective leader skilled performance metrics. Exceptional interpersonal and communication skills, fostering positive relationships with customers, colleagues, and stakeholders. Thrives in fast-paced, dynamic environments while consistently delivering exceptional customer service and achieving revenue targets. A dedicated and results-driven professional ready to leverage expertise in service advisory to drive customer satisfaction and contribute to the success of the dealership.
Overview
10
years of professional experience
Work History
TeslaSan Juan
Sales Advisor
12.2021 - Current
Job overview
- Achieved an average monthly sales volume of 20-25 Tesla vehicles, surpassing the sales team average and becoming top sales performer since the first year in the company.
- Consistently met and exceeded monthly sales targets, resulting in recognition as a top-performing Sales Advisor within the dealership.
- Increased the dealership's market share for electric vehicles by actively promoting the benefits of Tesla and converting customers from traditional gasoline-powered vehicles.
- Actively followed up with prospects, addressing inquiries promptly and providing accurate information to ensure customer satisfaction.
- Streamlined the sales process by implementing a customer relationship management (CRM) system, resulting in improved lead tracking, follow-ups, and increased overall sales efficiency.
HertzCarolina
Operations Manager
07.2018 - 09.2021
Job overview
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Oversaw and improved rental experience worth more than $14.3M in revenue per year through efficient coordination of customer service oriented vision and better forecasting of assets and materials needed.
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences. Evaluating data in Tableau and InMoment reports to proactively adjust and enhance Sales operations.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Audited team performance and compliance with OSHA and company standards.
- Administered annual budget in Ops areas with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and mentoring of 32 member teams with related direct reports.
HertzCarolina
Fleet Maintenance Supervisor & BD/Appraiser
08.2016 - 07.2018
Job overview
- Administered annual budget in Fleet Maintenance areas with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Organized ongoing maintenance schedules to boost department performance.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Managed efficient teams of up to 4 employees.
Benitez AutoCaguas & Humacao
Automotive Service Advisor
07.2015 - 09.2016
Job overview
- Surpassed sales goals through implementation of effective marketing strategies.
- Handled 50+ calls per day to address customer inquiries and concerns regarding recalls and schedule appointments.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Increased efficiency and performance by monitoring technicians team members productivity and providing feedback.
Skills
Sales Operation Experience
Team Leadership
Fluent in English & Spanish
Upselling strategies
Service Oriented Background
Customer Relations
Lead prospecting
Staff Training
Software
Tableau
Microsoft Office (Excel, Teams, etc)
Document Direct & ReflectWeb
Mitchell Estimate
AssetsWorks
CDK
Aptos POS
Professional References
Lourdes Lopez
Parts & Service Manager
Benitez Auto, Caguas PR
(787) 383 3726
Liany Calderon
Fleet Maintenance Manager
Hertz PR & USVI
(939) 241 3421
Frances Rivera
Store Manager
Fossil, San Juan PR
(787) 368 3321
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Advisor
Tesla
12.2021 - Current
Operations Manager
Hertz
07.2018 - 09.2021
Fleet Maintenance Supervisor & BD/Appraiser
Hertz
08.2016 - 07.2018
Automotive Service Advisor
Benitez Auto
07.2015 - 09.2016