Proficient in managing high-volume calls and inquiries, verifying insurance coverage, and maintaining accurate patient records. Skilled in providing exceptional customer service, collaborating with healthcare providers, and performing various administrative tasks. Possess a strong background in customer service, medical records, and hospitality.
Hi, I’m
Arlene Negroni
Rincón
Summary
Overview
8
years of professional experience
Work History
Flagler Health
Patient Service Representative
01.2023 - 03.2024
Job overview
- Provided exceptional customer service to patients, ensuring a positive experience throughout their visit
- Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries
- Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors
- Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database
- Managed incoming/outgoing correspondence such as emails, faxes, and mail to ensure timely communication between patients and healthcare professionals
- Collaborated with healthcare providers to coordinate referrals for specialized treatments or consultations as required
ECCO Shoes
Floor Sales Associate
11.2023 - 01.2024
Job overview
- Provided exceptional customer service by assisting customers with product selection, answering inquiries, and addressing concerns
- Maintained a clean and organized sales floor, ensuring merchandise is properly displayed and stocked for easy customer access
- Collaborated with team members to achieve store goals through effective communication and cooperation
- Assisted in inventory management by conducting regular stock checks, identifying discrepancies, and replenishing merchandise as needed
Select Physical Therapy
Office Assistant
09.2022 - 01.2023
Job overview
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Rodeway Inn & Suites
Front Desk Clerk
07.2022 - 09.2022
Job overview
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Managed a high volume of incoming calls, efficiently directing inquiries to the appropriate departments
- Maintained an organized front desk area, including managing guest reservations, handling mail and packages, and coordinating with housekeeping for room availability
- Assisted guests with special requests or accommodations, resolving any issues promptly to ensure guest satisfaction
- Provided accurate information about hotel amenities, local attractions, and transportation options to enhance the guest experience
- Processed guest payments accurately using the hotel's computerized system while maintaining strict confidentiality of personal information
Voco Hotel
Front Desk Clerk
06.2022 - 08.2022
Job overview
- Answered phones, prepared room key for guest, check in/ check out guests, cleaned lobby, prepared continental breakfast for guests, assisted with laundry duties such as sorting, washing, drying and folding
- Maintained an organized front desk area, including managing guest reservations, handling mail and packages, and coordinating with housekeeping for room availability
- Handled check-out procedures efficiently by reviewing charges, processing payments, and providing detailed invoices upon request
Magic beach motel
Front Desk Clerk
03.2022 - 06.2022
Job overview
- Greeted guests, check in/ check out guests, created online reservations for guests, counted and balanced cash register, assisted with laundry duties as necessary, performed room checks to ensure cleanliness and readiness for next guest
- Maintained knowledge of current promotions, discounts, and loyalty programs to effectively upsell services or upgrades to guests
- Maintained an organized front desk area, including managing guest reservations, handling mail and packages, and coordinating with housekeeping for room availability
Alpha Omega Thrift Store
Store Associate
01.2020 - 03.2020
Job overview
- Maintained a clean and organized store environment, ensuring merchandise was properly displayed and shelves were stocked
- Assisted with inventory management, including receiving shipments, restocking shelves, and conducting regular stock checks
- Collaborated with team members to achieve daily sales goals through effective product knowledge and suggestive selling techniques
- Contributed ideas for improving store operations, such as streamlining checkout processes or optimizing merchandise placement
- Proactively assisted customers throughout the store, offering product recommendations and answering questions
EXPRESS FASHIONS
Retail Sales Associate
02.2017 - 04.2017
Job overview
- Contributed to achieving store-wide sales goals through active participation in team meetings and initiatives
- Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
- Maintained accurate inventory records and conducted regular stock checks to prevent out-of-stock situations
- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Participated in regular product knowledge sessions to stay updated on new arrivals and promotions
Casa Monica Resort & Spa
Housekeeping
09.2016 - 11.2016
Job overview
- Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment
- Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
- Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction
- Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out schedules
- Inspected rooms for maintenance issues or damages and reported them to the appropriate department for prompt resolution
Education
Florida Community College
Certificate
01.2005
University Overview
Tacoma Community College
Certificate
01.2000
University Overview
Bates Technical High School
GED
01.1997
University Overview
Skills
- Bilingual Spanish/ English (10 years)
- Insurance Verification
- EMR Systems
- Hospital Experience
- Medical Scheduling
- Medical Terminology
- Epic
- Hospitality (2 years)
- Hotel experience (2 years)
- Housekeeping , Laundry attendant, Night Audit, (2 years)
Timeline
Floor Sales Associate
ECCO Shoes
11.2023 - 01.2024
Patient Service Representative
Flagler Health
01.2023 - 03.2024
Office Assistant
Select Physical Therapy
09.2022 - 01.2023
Front Desk Clerk
Rodeway Inn & Suites
07.2022 - 09.2022
Front Desk Clerk
Voco Hotel
06.2022 - 08.2022
Front Desk Clerk
Magic beach motel
03.2022 - 06.2022
Store Associate
Alpha Omega Thrift Store
01.2020 - 03.2020
Retail Sales Associate
EXPRESS FASHIONS
02.2017 - 04.2017
Housekeeping
Casa Monica Resort & Spa
09.2016 - 11.2016
Florida Community College
Certificate
Tacoma Community College
Certificate
Bates Technical High School
GED
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