A'rtemis Nieves Reyes
Cidra
Summary
Experienced Customer Service Representative fluent in English and Spanish. Professional employee dedicated to providing excellent service to the general public. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions and issue resolution.
Overview
6
6
years of professional experience
Work History
Bilingual Customer Service Representative
Optum P.R (United Healthgroup)
09.2022 - 07.2023
- Assisted customers to understand their health insurance coverage and guided them to apply to other policies when needed.
- Submitted monthly payments to health insurance as well as delinquent policies.
- Redirected calls to proper departments to achieve a satisfactory customer experience.
Bilingual Customer Service Representative
Atento Puerto Rico (BBVA Compass And BBVA)
01.2017 - 03.2020
- Assisted customers with their bank summary as well as bank transfer within owners accounts.
- Helped customers online, regarding the BBVA website, as well as to troubleshoot problems pertaining the BBVA app.
- Promoted to One Team to assist branch representative with loans, credit cards, mortgages, disputes and legal documents.
Education
Technical Degree - Nail Technician
NUC University
Caguas, P.R05.2024
Bachelor of Science - Nursing
Ana G. Mendez University
Gurabo, P.R05.2014
Skills
- Fast learner
- Computer Skills
- Calm Under Pressure
- Work Prioritization
- Fluent Bilingualism
- Problem-Solving
- Customer Support
- Call center experience
- Teamwork and Collaboration
Timeline
Bilingual Customer Service Representative
Optum P.R (United Healthgroup)
09.2022 - 07.2023
Bilingual Customer Service Representative
Atento Puerto Rico (BBVA Compass And BBVA)
01.2017 - 03.2020
Technical Degree - Nail Technician
NUC University
Bachelor of Science - Nursing
Ana G. Mendez University
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