Ashlerynellis Cardona Ruiz
Dorado
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Custumer Service • Customer Service Rep
Enterprise Ren A Car
12.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Trained new personnel regarding company operations, policies and services.
- Promoted available products and services to customers during service, account management, and order calls.
Management Trainee Intern
Enterprise Rent A Car
09.2021 - 12.2021
- Gained knowledge of company policies, protocols and processes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted with onboarding of new employees by providing training and development resources.
- Analyzed customer feedback to identify areas for improvement.
Education
Bachelors - Business Intelligence
Nuc University
Online10.2023
Certificate - Fashion Designer
Carlota Alfaro
San Juan2022
Certificate - Conversational English
American University
Bayamón2020
Skills
- Multitasking
- Knowledge on office equipment’s
- Work without supervision
- Microsoft office
- Leadership
- Strong sense of urgency
- Strong communication skills
- Teamwork
- Ownership
- Microsoft Excel
- Microsoft PowerPoint
- Staff Training
- Microsoft Word
- Power BI
- MS Access
- SQL
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Custumer Service • Customer Service Rep
Enterprise Ren A Car
12.2021 - Current
Management Trainee Intern
Enterprise Rent A Car
09.2021 - 12.2021
Bachelors - Business Intelligence
Nuc University
Certificate - Fashion Designer
Carlota Alfaro
Certificate - Conversational English
American University