Ashley Garcia Rodriguez
Caguas
Summary
Bilingual Case Manager with 2+ years of success in connecting clients to community resources, intake as Eligibility Specialist, and providing crisis and behavioral intervention. Caring professional, offering case management expertise with proven competence to quickly build trust and rapport with clients from diverse cultures. Skilled in client advocacy, team collaboration, and maintaining relationships with community partners. Experienced with customer service, call center and remote work environment.
Overview
8
8
years of professional experience
Work History
Bilingual Customer Service Representative
Advantmed, LLC
Irvine, California
05.2023 - Current
- Call Center outbound to confirm Annual Wellness Health Assessments, providing the highest level of professionalism and knowledgeable service to every customer.
- Contact no shows members and/or reschedule.
- Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
Administrative Assistant
VIP Staffing- General Truck Body
Arlington, United States
01.2023 - 02.2023
- Managed physical and digital files, heavy use of excell to keep up to date sales orders.
- Maintained accurate department and customer records.
- Greeted visitors or callers to handle questions or direct them to the appropriate staff.
- Knowledge Form I-9 to verify the identity and employment authorization of individuals hired for employment in the United States.
Caseworker II
Adastaff for The Dallas Health and Human Resources
Dallas, United States
10.2022 - 11.2022
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Managed entire data lifecycle from creation to archiving processes, establishing protocols to speed data entry procedures.
- Trained at the Parkland Hospital to learn how to work from an outdated software (Greenway) to Epic software.
Caseworker II
Abba Staffing & Consulting for The City of Dallas Office of Community Care
Dallas, United States
08.2021 - 09.2022
- Provided casework services to clients, including conducting initial intake phone assessments through the call center to assist City of Dallas citizens in identifying appropriate resources to help them navigate their COVID-19 impact due to job loss, reduction in income and illness.
- Manage caseload of clients needing rental and utility assistance during the Covid-19 Pandemic to citizens who were having financial hardships; collect supporting documentation to determine eligibility for the program.
- Coordinated between various entities to manage cases and connect clients with resources.
Fleet Service Clerk
Envoy Air Inc.
Fort Worth, United States
02.2016 - 06.2021
- Adhered to safety protocols in directing aircraft departures and arrivals.
- Loaded, stowed and unloaded baggage or cargo for crew or passengers.
- Utilized handcarts and safe lifting protocols to transport and relocate baggage, cargo and freight items.
- Assist with translations (Spanish) for non English speakers.
Education
Bachelor of Arts - Social Work
University of Puerto Rico in Humacao
Humacao, PR06.2013
Skills
- Strong Analytical skills
- Case Management
- Case Documentation and data entry
- Client Needs Assessment
- Care Planning
Languages
Spanish
First Language
English
Proficient (C2)
C2
Strengths
- Empathy and compassion
- Active listening and communication
- Problem-solving and critical thinking
- Cultural competency and diversity awareness
- team work and collaboration
Timeline
Bilingual Customer Service Representative
Advantmed, LLC
05.2023 - Current
Administrative Assistant
VIP Staffing- General Truck Body
01.2023 - 02.2023
Caseworker II
Adastaff for The Dallas Health and Human Resources
10.2022 - 11.2022
Caseworker II
Abba Staffing & Consulting for The City of Dallas Office of Community Care
08.2021 - 09.2022
Fleet Service Clerk
Envoy Air Inc.
02.2016 - 06.2021
Bachelor of Arts - Social Work
University of Puerto Rico in Humacao
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