Ashley M. Díaz Irizarry
Río Grande
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Hot Topic
Carolina, PR
06.2018 - 12.2025
- Fostered a positive work environment by mentoring staff and promoting collaboration among team members.
- Executed visual merchandising standards, ensuring brand consistency across all store displays.
- Managed employee scheduling to optimize staffing levels during peak business hours, enhancing customer service quality.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new staff on company policies, procedures, and customer service best practices.
Sales Lead Supervisor
Invicta Store
Carolina, PR
02.2019 - 03.2020
- Led team in achieving sales targets through effective coaching and training.
- Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
- Enhanced customer engagement by implementing loyalty programs, resulting in increased repeat business.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly to maximize revenue.
- Coordinated visual merchandising efforts to create appealing displays that attracted customer attention and boosted sales.
- Resolved customer complaints professionally, working to find satisfactory solutions that protected both client interests and company policies.
Sales Associate
Dufry PR
Carolina, PR
10.2016 - 05.2018
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Utilized point-of-sale systems for efficient transaction processing and sales reporting.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Burlington Coat Factory
Canóvanas, PR
06.2014 - 09.2016
- Processed customer transactions efficiently using POS systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Sales Associate
The Children's Place
Canóvanas, PR
06.2011 - 01.2012
- Delivered exceptional customer service, addressing inquiries and resolving issues effectively.
- Developed strong product knowledge to enhance customer engagement and drive sales.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Some College Coursework - Liberal Arts
Polk State College
Winter Haven, FLHigh School Diploma - undefined
Pedro Falú Orellano
Río Grande, PRSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Operations management
- Recruiting and interviewing
- Sales growth
- Policy enforcement
- Data entry
- Critical thinking
- Computer proficiency
LANGUAGES
Spanish
English
References
Available upon request.
Timeline
Sales Lead Supervisor
Invicta Store
02.2019 - 03.2020
Assistant Manager
Hot Topic
06.2018 - 12.2025
Sales Associate
Dufry PR
10.2016 - 05.2018
Sales Associate
Burlington Coat Factory
06.2014 - 09.2016
Sales Associate
The Children's Place
06.2011 - 01.2012
Some College Coursework - Liberal Arts
Polk State College
High School Diploma - undefined
Pedro Falú Orellano