ASHLEY RESTREPO
Summary
Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Enthusiastic and reliable, takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Overview
6
6
years of professional experience
Work History
Head Waiter
Tabu Exotic Bodega Restaurant
11.2022 - Current
- Improved customer satisfaction by efficiently managing the dining floor and addressing guest concerns promptly.
- Enhanced team performance through effective communication and leadership, ensuring smooth operations during peak hours.
- Managed reservations and coordinated seating arrangements for optimal guest experience and maximum occupancy utilization.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Waitress
Ristorante Casa Italia
12.2021 - 12.2022
- Regularly depended on to handle the biggest sections or serve as the sole server during slow periods providing informative and timely service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Raise customer checks by upselling/suggesting additional courses, specials of the day and better drink choices.
WAITRESS
1334 ULTRA LOUNGE & RESTAURANT
05.2019 - 03.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
PANTRY CHEF
OCEANO RESTAURANT
07.2018 - 05.2019
- Food preparation (salads, garnishes, appetizers and desserts) assist in cleaning and assist the Head chef.
- Collaborated with kitchen staff to ensure timely delivery of meals during peak service hours.
- Contributed to overall team success by supporting other kitchen staff during busy periods or staff shortages.
- Excelled under pressure during high-volume service periods while maintaining attention to detail in dish preparation.
Education
ASSOCIATE DEGREE - Culinary Arts
Escuela Hotelera de San Juan
01.2016
HIGH SCHOOL DIPLOMA -
Colegio Alcance
01.2009
Skills
- Attentive
- Fast learner
- Organized
- Leader
- Upselling techniques
- Service prioritization
- Multitasking Abilities
- Menu Memorization
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Head Waiter
Tabu Exotic Bodega Restaurant
11.2022 - Current
Waitress
Ristorante Casa Italia
12.2021 - 12.2022
WAITRESS
1334 ULTRA LOUNGE & RESTAURANT
05.2019 - 03.2020
PANTRY CHEF
OCEANO RESTAURANT
07.2018 - 05.2019
ASSOCIATE DEGREE - Culinary Arts
Escuela Hotelera de San Juan
HIGH SCHOOL DIPLOMA -
Colegio Alcance
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