Ashley M. Cruz Ramos
Fajardo,Puerto Rico
Summary
I believe that I am a great candidate because I am a very hardworking and dedicated. I like learning new things, help others and, provide the best attention possible with impecable customer service.
Overview
14
14
years of professional experience
Work History
Front Desk Agent
Hyatt Regency Grand Reserve Puerto Rico
Rio Grande
05.2024 - Current
- Provided excellent customer service while upholding company policies.
- Verified accuracy of room rates and other charges during check-in process.
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of lobby area at all times.
- Assisted with check-in and check-out procedures for guests.
- Inputted guest information into computer system accurately and securely.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Answered phones, responded to inquiries, and took messages.
- Ensured that all safety regulations were followed according to company standards.
- Processed payments accurately and efficiently.
- Addressed customer needs in a timely manner.
- Resolved customer complaints promptly and courteously.
Frontline Team Lead
Sam's Club
North Richland Hills, TX
04.2022 - 06.2024
- Developed and maintained a positive working environment for the team.
- Created and implemented systems to ensure customer satisfaction.
- Resolved customer complaints in an efficient manner.
- Handle money throughout the day by checking in and out tills when needed, refill or empty out tills when empty or full.
- Manage the whole Front End Team (20-30 associates).
- Send associates to their breaks/lunches in a timely and orderly manner depending on their shift start time.
- Make decisions or give approvals especially when it involves a great quantity of money.
- Ensure all cashiers meet their daily goal by motivating and supporting them throughout their shift.
- Make sure everything is running as expected. For example small lines, making sure the cashier is sharing or communicating the right information to our members, and that our members leave with a great, legendary experience.
- Maintain the front end department neat and clean.
- Delegate
- Submit coachings towards associates when a situation calls for it or it is necessary.
Merchandising Associate
Sam's Club
North Richland Hills, TX
10.2019 - 04.2022
- Assisted in maintaining store shelves and displays, ensuring items were properly stocked.
- Organized product displays to attract customers and increase sales.
- Worked the clothing department and kept everything stocked, full and neat at all times for member convenience.
- Assisted with store inventory.
Optician
Sam's Club
North Richland Hills, TX
01.2019 - 10.2019
- Assisted customers with selecting frames and lenses that best suited their needs.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Performed basic vision screenings to determine patient's prescription needs like for example take measurements of the pupillary distance and more.
- Answer basic questions.
- Submitted insurance information in our system to keep in our records.
- Kept personal patient information safe at all times. For this I was HIPAA Certified.
Member Champion
Sam's Club
North Richland Hills, TX
06.2018 - 01.2019
- Developed and implemented a process for onboarding new members.
- Offered a rewards program to recognize members for their loyalty and engagement.
- Walk throughout the store offering our Master Card benefits.
- Helped different departments by motivating them to reach our daily goal.
- Went out on field in a few occasions visiting different locations with the marketing team to offer our membership to join our club.
Front End Cashier
Sam's Club
North Richland Hills, TX
02.2018 - 06.2018
- Greet all members, make them feel welcome, and help members with their needs.
- Processed customer payments using cash, debit cards, credit cards, gift certificates, or checks.
- Verified customer purchases with valid identification when necessary.
- Fulfill my goal daily by offering the Plus Membership and our Mastercard card.
Passenger Service Agent
Envoy Airlines
Dallas, TX
03.2016 - 01.2018
- Greeted passengers and assisted with their inquiries.
- Provided assistance to passengers with limited mobility.
- Checked in passengers, assigned seats, and issued boarding passes.
- Help customers purchase tickets at ticket counter and weigh passenger bags.
- Met plain with jet bridge, opened airplane doors and received passenger.
- Help passengers check in for international flights and make sure they had correct documents.
- Do security searches in plains that were flying internationally.
- Supervised a terminal and gate agents for a year. Here I had to make sure all gate agents were aware of their flights and their statuses and they were meeting their planes on time.
- Assisted agents help passengers re-book flights when connections were missed and with baggage statuses.
Cashier
Chic Fil A
North Richland Hills, TX
01.2016 - 03.2016
- Greeted customers and answered any questions they had about the store's products.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
- Assist in drive-thru as a cashier.
Pool Attendant
La Concha Renaissance Resort
San Juan, PR
12.2014 - 11.2015
- Assisted swimmers with pool rules and regulations.
- Hand out towels to guests who visited the pool area.
- Share information about places our beautiful island has to offer.
- Go through both pools kindly offering each guest a fresh drink or a warm towel.
- Bus tables in main pool or breakfast restaurant close to the main pool.
Stylist Assistant
Solymar Salon
Fajardo, PR, PR
01.2011 - 12.2014
- Provided unique customer service.
- Dyed, washed, dried hair.
- Organized and maintained styling equipment, inventory, and shelves.
- Maintained knowledge of fashion trends to assist in styling customers' hair.
Education
Some College (No Degree) - Hotel Management
Universidad Ana G. Mendez De Carolina
Carolina, PRSkills
- Team motivation
- Strong Work Ethic
- Complaint Handling
- Solve problems efficiently
- Open to learn new things
- Professional
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Front Desk Agent
Hyatt Regency Grand Reserve Puerto Rico
05.2024 - Current
Frontline Team Lead
Sam's Club
04.2022 - 06.2024
Merchandising Associate
Sam's Club
10.2019 - 04.2022
Optician
Sam's Club
01.2019 - 10.2019
Member Champion
Sam's Club
06.2018 - 01.2019
Front End Cashier
Sam's Club
02.2018 - 06.2018
Passenger Service Agent
Envoy Airlines
03.2016 - 01.2018
Cashier
Chic Fil A
01.2016 - 03.2016
Pool Attendant
La Concha Renaissance Resort
12.2014 - 11.2015
Stylist Assistant
Solymar Salon
01.2011 - 12.2014
Some College (No Degree) - Hotel Management
Universidad Ana G. Mendez De Carolina