Astrid M. Cruz Diaz
Rio Grande
Summary
Social work professional with robust background in providing comprehensive support to individuals and families. Skilled in developing and implementing tailored intervention plans to address specific needs. Strong focus on team collaboration and achieving impactful outcomes, adaptable to evolving circumstances.
Overview
3
3
years of professional experience
Work History
Doctor's Center Hospital Carolina
SOCIAL WORKER, SED Centre of Social Service
Carolina, Puerto Rico
04.2024 - Current
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Maintained detailed documentation of client progress, adhering to strict confidentiality guidelines in compliance with HIPAA regulations.
- Explained medical care options to help families make informed healthcare decisions.
- Supported ethical decision-making processes among healthcare teams by providing guidance on complex cases involving end-of-life care or medical ethics dilemmas.
Progressive Sales and Services
Receptionist and Cashier
San Juan, Puerto Rico
11.2023 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Costco Wholesale
Sales Supervisor
Carolina, Puerto Rico
07.2022 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
BBA - Social Worker
Pontifical Catholic University of Puerto Rico
Ponce, Puerto Rico06-2023
High School Diploma -
Bayamon Military Academy
Bayamón, Puerto Rico06-2016
Skills
- Compassionate
- Efficient under pressure
- Cooperative
- MS office
- FLUENT IN English
- Medicare and medicaid applications
- Licensed social worker (LSW)
Timeline
Doctor's Center Hospital Carolina
SOCIAL WORKER, SED Centre of Social Service
04.2024 - Current
Progressive Sales and Services
Receptionist and Cashier
11.2023 - 04.2024
Costco Wholesale
Sales Supervisor
07.2022 - 11.2023
BBA - Social Worker
Pontifical Catholic University of Puerto Rico
High School Diploma -
Bayamon Military Academy