Awilda Acevedo

Administrator - Business Operations

Smile Wholesales Inc.

06.2004 - 05.2025

Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Maintained personnel records and updated internal databases to support document management.
Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Reduced operational costs with careful budget management and resource allocation.
Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff members.
Improved customer satisfaction through proactive communication and issue resolution.
Maintained compliance with industry regulations, ensuring adherence to all relevant laws and guidelines.
Developed contingency plans for potential risks or challenges in order to maintain business continuity during unforeseen events.
Streamlined business operations by implementing efficient processes and policies.
Evaluated operational efficiency, identifying opportunities for process improvements or cost savings initiatives.
Cultivated a positive work environment by promoting employee engagement initiatives and fostering open lines of communication among team members.
Enhanced team productivity by optimizing workflows and task delegation.
Assessed staff training needs, developing targeted programs that improved skills and knowledge within the workforce.
Oversaw vendor relationships, negotiating contracts for optimal pricing and quality assurance.
Developed monthly reports.
Fostered strong rapport with clients, vendors, and stakeholders through consistent follow-up and communication.
Managed day-to-day development issues.
Prepared operational and salary budgets.
Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
Developed strategic plans and initiatives.
Observed all laws, regulations and other applicable obligations.
Oversaw HR training, coaching, mentoring and staff retention.
Contributed to economic success by participating in budgeting process.
Lead design and review sessions with technical and business staff.
Represented company at conferences and seminars to boost outreach.
Processed employee expense reports quickly to prevent delays in payouts.
Increased accuracy through improved processes for fiscal monitoring, payroll, and operational expenses.
Improved operation procedure between IT provider and end-users.
Evaluated business data and reported o findings to inform stakeholders.
24 years of analyst experience.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Managed purchasing, sales, marketing and customer account operations efficiently.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Reduced operational risks while organizing data to forecast performance trends.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.