Aydeel Santana
Carolina
Summary
Proven bilingual customer service professional with a track record of enhancing guest experiences at Cloud Spa. Demonstrated ability to multitask and maintain high levels of organization, and efficient handling of laundry duties. Skilled in customer interaction and dependable in managing responsibilities, significantly contributing to team success.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Puerto Rico Ice Cream
Rio Grande, PR
12.2021 - 04.2023
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Assisted in inventory management, reducing waste and optimizing product usage.
- Greeted incoming customers and provided reliable, friendly customer service.
Spa Attendant
Cloud Spa
San Juan, PR
07.2021 - 12.2021
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Managed laundry duties efficiently keeping sufficient stock of fresh linens available at all times.
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
Education
N/A - Repostería
NUC University
Fajardo,PR05.2024
Skills
- Customer service
- Dependable and responsible
- Multitasking
- Bilingual
- Cleaning and organization
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Puerto Rico Ice Cream
12.2021 - 04.2023
Spa Attendant
Cloud Spa
07.2021 - 12.2021
N/A - Repostería
NUC University