Aylín Torres

• Manage purchasing and inventory planning for food and beverage outlets

• Coordinate with distributors and suppliers to ensure product availability and cost efficiency

• Developed a new poolside menu that increased outlet revenue

• Monitor product sales performance and adjust menu offerings accordingly

• Support banquet beverage and food program execution across two properties

• Analyze guest trends and consumption patterns to refine product mix

• Developed and implemented menu items to enhance customer experience.
• Coordinated with suppliers for timely inventory management and procurement.
• Oversaw budgeting for food and beverage department expenses.
• Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
• Managed banquet menu execution dually between two properties.

Accomplishments

Developed poolside menu increasing revenue

Improved menu offerings in breakfast and market outlets

• Oversaw functions in human resources, marketing, business analysis and inventory management.
• Directed operational activities generating more than 30k in sales each week.
• Performed full cycle recruitment
• Trained, coached, and supervised managers to enhance operational efficiency.
• Processed payroll for over 20 employees.
• Weekly purchase orders and vendor payments.
• Vendor relationship management

Accomplishments

• Assisted in launching a second location and provided ongoing administrative support
• Executed marketing initiatives to enhance brand identity.
• Designed and implemented manager training program
• Implemented a structured approach for setting sales targets.
• Established learning initiatives centered on wine and beer.
• Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
• Redesigned menu layout and audited prices
• Reviewed sales and daily work plans to measure productivity and goal achievement.
• Monitored progress by establishing plans and measuring results.
• Reduced errors through optimized handling of financial operations.

• Create and continuously improve Starbucks Experience for customers and partners
• Lead by example in customer service and human relations
• Cash management
• Partner recruiting, training, recognition and development
• Prepare weekly Labor Scheduling Tool
• Prioritize and plan for success
• Supervise sales and loss prevention
• Weekly purchase orders
• Motivate partners to embark on a Coffee Journey
• Monitor safety and security standards
• Weekly Key Performance Indicator analysis
• Payroll, time and attendance management

Accomplishments

• Collaborated on Dream Team Staffing project, guiding fellow managers on effective digital-based recruitment methods.
• Engaged partners in metric accomplishment positioning the store as district leaders in Starbucks Card Activations
• Acquired experience in different store settings including Mall, Drive Thru and Tourist area
• Reinforced correct roles and optimized delivery area in order to improve Uber Eats performance, achieving 44% increase in sales and a Bravo Award for 100% connectivity
• Proactively contributed to new implementations, enhancing outcomes.
• Maximized use of technology resources for organization and efficiency

• Social Media management
• Beverage menu planning and design
• Created and implemented standardized service strategy
• Conducting staff meetings
• Menu system programming
• Supervising and organizing floor and kitchen duties
• Cost analysis and management
• Recruiting, training and evaluating employees
• Coordinate happy hours and specials
• Employee schedule
• Developing daily work plans
• Waitressing and cleaning duties

Accomplishments

• Developed training program
• Designed and implemented beverage menu
• Collaborated in menu planning and pricing strategy
• Improved customer loyalty and increased sales through continuous training and loyalty program management
• Successfully implemented suggestions from customers and employees
• Ensured thorough chore completion by designing and supervising daily work plans.
• Defined and instilled organizational values.
• Implemented contests leading to higher dessert and featured product sales.