Ayouni L. Lebron Ortiz

Proactive Customer Service Agent and Waitress with extensive experience in managing high-pressure situations, cash transactions, and customer complaint resolution. Skilled in check-in processes, boarding facilitation, baggage handling, and cross-utilization tasks. Bilingual in English and Spanish, offering outstanding communication and international flight knowledge. Knowledgeable and dedicated customer service professional with extensive experience in the luxury aviation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.