Ayre Williams
San Juan
Overview
14
14
years of professional experience
Work History
Front Desk Agent
Casa Santurce
03.2021 - Current
- Greeting and welcoming guests at the front desk
- Checking guests in and out of their rooms and issuing room keys
- Answering any questions, concerns, or complaints from guests
- Recommending activities and restaurants to guests
- Storing any luggage as needed by guests
Key Holder
Zara
09.2016 - 03.2020
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Team Leader
Atmos Philadelphia
02.2010 - 08.2016
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Associate of Arts - Fashion Merchandising
Johnson And Wales University
Charlotte, North Carolina 06.2014
Skills
- Exceeds Goals Consistently
- Goal Oriented
- Acts with Customers in Mind
- Builds Effective and Constructive Relationships
- Effectively copes with Change
- Provides Direct Positive and Corrective Feedback
- Team Oriented
- Safety and Security Procedures
- Credit and Cash Payments
- Inventory Oversight
- Team Oversight
Timeline
Front Desk Agent
Casa Santurce
03.2021 - Current
Key Holder
Zara
09.2016 - 03.2020
Team Leader
Atmos Philadelphia
02.2010 - 08.2016
Associate of Arts - Fashion Merchandising
Johnson And Wales University