Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aysha L. Rivera Maldonado

Moca

Summary

Dynamic and detail-oriented professional with strong organizational skills. Adept at managing sensitive information and enhancing customer relations through effective communication. Recognized for accuracy in data entry and a commitment to confidentiality, consistently meeting deadlines and exceeding client expectations.

Overview

3
3
years of professional experience

Work History

Receptionist

Smith Esthetic
12.2023 - 11.2024
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handling calls

Sales Associate

Popeyes Louisiana Kitchen
10.2022 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Customer Service Representative

Victorias Beauty Salon
06.2021 - 02.2022
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Handling calls
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.

Education

Certificate Of Technical Studies - Esthetician

Nuc University IBC
Guayama, Puerto Rico
08.2024

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer and client relations
  • Scheduling appointments
  • Data inputting
  • Document management
  • Typing speed
  • Information protection
  • Customer/Client relations

Languages

Spanish
Bilingual or Proficient (C2)

Timeline

Receptionist

Smith Esthetic
12.2023 - 11.2024

Sales Associate

Popeyes Louisiana Kitchen
10.2022 - 07.2023

Customer Service Representative

Victorias Beauty Salon
06.2021 - 02.2022

Certificate Of Technical Studies - Esthetician

Nuc University IBC

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Aysha L. Rivera Maldonado