Barbara Paola Del Rosario Rivera
Guayama
Summary
Motivated job seeker looking to obtain a new, challenging position. Works well under pressure, adaptable, and ready to be a strong team player. Seeking for the opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
9
9
years of professional experience
Work History
Supervisor FEMA Campaign
Atento Puerto Rico
06.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Interceded between employees during arguments and diffused tense situations.
FEMA Customer Service Representative
Atento Puerto Rico
10.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
CUSTOMER SERVICE ASSOCIATE
Link Activ (MCS)
09.2021 - 12.2021
SALES ASSOCIATE
Live Wireless
01.2018 - 04.2020
CASHIER
NATIAO. PR
10.2018 - 03.2020
CASHIER
Cafetería La Estudiantina
08.2014 - 05.2016
Education
Bachelor's Science (B.S.) Biotechnology -
UNIVERSIDAD INTERAMERICANA DE
01.2026
High School Diploma -
ESCUELA SUPERIOR VOCACIONAL DE
05.2016
Skills
- Preschool Teacher Assistant
- Bilingual
- Verbal/written Communication
- Positive and professional
- Excellent Communication skills
- Active Listening
- Customer service
- Team collaboration
- Able to Work Under Pressure
- Outgoing Personality
- Training and Mentoring
- Process Monitoring and Improvement
- Problem Solving
- Employee Motivation
- Ethical Conduct
- Performance Evaluation
- Leadership Abilities
Availability
Available if is required. Open to work when necessary
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Supervisor FEMA Campaign
Atento Puerto Rico
06.2023 - Current
FEMA Customer Service Representative
Atento Puerto Rico
10.2022 - Current
CUSTOMER SERVICE ASSOCIATE
Link Activ (MCS)
09.2021 - 12.2021
CASHIER
NATIAO. PR
10.2018 - 03.2020
SALES ASSOCIATE
Live Wireless
01.2018 - 04.2020
CASHIER
Cafetería La Estudiantina
08.2014 - 05.2016
Bachelor's Science (B.S.) Biotechnology -
UNIVERSIDAD INTERAMERICANA DE
High School Diploma -
ESCUELA SUPERIOR VOCACIONAL DE
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