Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Beatriz Vazquez-Torres

Isabela

Summary

Hardworking and passionate position seeker that offers professional challenges utilizing interpersonal skills, time management and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative (FEMA Project)

Capitol Bridge
06.2024 - Current
  • Resolved complex customer inquiries with professionalism, ensuring client satisfaction and retention.
  • Handled high-volume inbound calls, assisting individuals impacted by federally declared disasters under FEMA guidelines.
  • Accurately documented case details and call records across multiple systems, ensuring compliance with federal standards.
  • Protected sensitive information by adhering to strict confidentiality and privacy policies, redirecting callers to appropriate resources when necessary.
  • Utilized computer, telephony, and email systems to efficiently resolve inquiries and escalate cases when needed.
  • Consistently achieved Quality Assurance (QA) benchmarks and met key performance metrics.
  • Maintained updated knowledge of FEMA policies and contact center procedures to deliver professional, compassionate support.

Customer Service Representative

Optum
09.2023 - 01.2024
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Optimized customer experience by tailoring responses to individual needs.
  • Used outstanding problem-solving and communication skills to appease dissatisfied customers.
  • Maintained accurate records to simplify information flow between customer service and account management teams.

Data Entry

Manpower - Dpto. de Salud de Puerto Rico
04.2021 - 05.2023
  • Gathered data from multiple sources and programs
  • Obtained scanned records and uploaded into database
  • Maintained ongoing communication with relevant departments to confirm accurate data delivery
  • Compiled data and reviewed information for accuracy prior to input.

Guest Service Agent

Holiday Inn and Tropical Casino
12.2021 - 08.2022
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism
  • Provided guest assistance and recommendations for tourist attractions
  • Maintained consistent positive customer feedback
  • Collected room deposits, fees and payments
  • Greeted visitors and customers upon arrival, offered assistance and answered questions
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel


Tutor

Centro Universitario Para El Acceso
08.2017 - 05.2018
  • Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
  • Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
  • Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
  • Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.

Intern

Rincon Diving & Snorkeling
07.2023 - 12.2023
  • Welcome clients, cultivating inclusive space.
  • Shadowed to broaden knowledge and learn tasks.
  • Participated in staff meetings
  • Maintained neat and clean store areas in line.
  • Faced products on shelves and displays to meet visual merchandising standards.

Waiter

Rikan Republic
08.2019 - 12.2019
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.

Security Guard

Professional Police and Detective - Hotel Villa Cofresi
09.2020 - 04.2021
  • Ensured protocol established to avoid further spread of COVID-19 was properly executed
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Patrolled and monitored premises by foot
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations

Education

Bachelor of Science - Marine Sciences

Universidad Interamericana De Puerto Rico
Bayamón, Puerto Rico
05.2026

No Degree - Marine Mammal Specialist

Nubika
Madrid, España
12-2025

Bachelor of Arts - Social Sciences

Universidad De Puerto Rico
Mayagüez, Puerto Rico
06.2021

Skills

  • Strong Organizational Skills
  • Research and Analytical Skills
  • Skilled in Microsoft Office
  • Social Media Knowledge
  • Highly Efficient and Productive
  • Administrative and Clerical Support
  • Financial Transactions
  • Data Collection and Analysis

Certification

Human Resources and Labor Laws

Timeline

Customer Service Representative (FEMA Project)

Capitol Bridge
06.2024 - Current

Customer Service Representative

Optum
09.2023 - 01.2024

Intern

Rincon Diving & Snorkeling
07.2023 - 12.2023

Guest Service Agent

Holiday Inn and Tropical Casino
12.2021 - 08.2022

Data Entry

Manpower - Dpto. de Salud de Puerto Rico
04.2021 - 05.2023

Security Guard

Professional Police and Detective - Hotel Villa Cofresi
09.2020 - 04.2021

Waiter

Rikan Republic
08.2019 - 12.2019

Tutor

Centro Universitario Para El Acceso
08.2017 - 05.2018

Bachelor of Science - Marine Sciences

Universidad Interamericana De Puerto Rico

No Degree - Marine Mammal Specialist

Nubika

Bachelor of Arts - Social Sciences

Universidad De Puerto Rico

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Beatriz Vazquez-Torres