Beatriz Villanueva Ramos
Guaynabo
Summary
Experienced sales and training professional with 10+ years creating strategies that boost performance in the hospitality industry.
Overview
23
23
years of professional experience
Work History
Restaurant Consultant & Project Owner
B Hospitality Solutions
01.2017 - Current
- Company Overview: Restaurant Consultant | Training Programs for the Hospitality Industry
- Trained over 1,500 professionals in the hospitality industry
- Developed 50+ customized training programs focused on restaurant management
- Designed and launched Puerto Rico’s first Online Restaurant Manager Academy
- Program endorsed by Ana G. Méndez University
- Created Puerto Rico’s first Waitstaff Boot Camp
- Developed the first entrepreneur-focused training for the local culinary industry
- Speaker/Collaborator: GFR Media, Colmena 66, SBTDC, Coffecc, PR Hotelier Con, Interamerican University Tourism Association
- Restaurant Consultant | Training Programs for the Hospitality Industry
Trainer – Character Counts Program
Cameramundi
01.2017 - 01.2018
- Delivered academic and motivational training aligned with character development principles in public schools
Cafeteria Manager
San Juan Cement
01.2013 - 01.2016
- Managed recruitment, training, and sales
- Implemented initiatives to boost sales and improve cost efficiency
- Achieved monthly savings of 8–10% in operating expenses
- Calculate dish prices
- Inventory
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Training Specialist
Cameramundi
01.2012 - 01.2013
- Recruit new schools for the program Tus Valores Cuentan, interview with school directors, evaluate, implement and follow up motivational activities in the assigned based in the program
Project Leader
Casa Grande Interactive
01.2008 - 01.2011
- Lead a learning management system project for 8 public schools in PR, using technology tools (app, social media, website) to motivate students and teachers to reach their educational goals.
- Observed progress of each project, examined risks and coordinated contingency plans.
- Managed team meetings and discussed project's goals and objectives.
Training Specialist
Janssen Ortho
01.2007 - 01.2008
- Developed training handbooks, computer tutorials and reference materials.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Documented participation and evaluated learning for each participant.
- Facilitated virtual, in-person and blended learning sessions.
Customer Service
RG Premier Bank
01.2002 - 01.2004
- Promoted digital banking tools and led recruitment initiatives
- Proposed and implemented a document digitization system
- Referred customers to other banking departments for specialized services.
- Educated customers on online banking and mobile banking applications.
- Wrote and distributed customer correspondence.
- Processed applications for new accounts.
- Monitored and verified suspicious activity on customer accounts.
- Assisted customers with online banking needs and inquiries.
Education
BS - Psychology
Carlos Albizu University
San Juan, PR01.2009
Technical Certificate - Education
Metropolitan University
Bayamón, PR01.2005
Technical Certificate - Computer Operator
John Dewey College
Bayamón, PR01.2001
Skills
- Learning Management Systems (LMS) Kajabi, Blackboard, Google Classroom
- Project Coordination
- Restaurant recipe cost, sales forecasting, sales protocol, pricing specialist
- Research & Data Analysis
- Training development
- Instructional Design (ADDIE Model)
- Performance Evaluations & Surveys (Google Form, Survey Monkey)
- Problem Solving
- Digital tools: Social Network, Google drive, Dropbox, Gmail, Canva, Kajabi, Chat GPT, Clover POS
- Microsoft 360
- Sales
- Bilingual – English & Spanish
Publications Media Features
GFR Media, Sal.pr, http://www.sal.pr/category/blog/por-las-mesas/
Professional Development
- Strategic Management, University of New Mexico, Online
- Human Resource & Organizational Development, Training Resource Associated
- Organizational Development, The Human Resource Box
- Digital Literacy Certification, Microsoft
Timeline
Restaurant Consultant & Project Owner
B Hospitality Solutions
01.2017 - Current
Trainer – Character Counts Program
Cameramundi
01.2017 - 01.2018
Cafeteria Manager
San Juan Cement
01.2013 - 01.2016
Training Specialist
Cameramundi
01.2012 - 01.2013
Project Leader
Casa Grande Interactive
01.2008 - 01.2011
Training Specialist
Janssen Ortho
01.2007 - 01.2008
Customer Service
RG Premier Bank
01.2002 - 01.2004
Technical Certificate - Computer Operator
John Dewey College
BS - Psychology
Carlos Albizu University
Technical Certificate - Education
Metropolitan University
Similar Profiles
Linda HoulihanLinda Houlihan
Area Account Director at Sabre Hospitality Solutions, EMEA, Sabre Hospitality SolutionsArea Account Director at Sabre Hospitality Solutions, EMEA, Sabre Hospitality Solutions
Ilsy RodriguezIlsy Rodriguez
Account Manager at Blue Sky Hospitality Solutions, Blue Sky HospitalityAccount Manager at Blue Sky Hospitality Solutions, Blue Sky Hospitality
Danayisha MilesDanayisha Miles
Housekeeping Attendant at LGC Hospitality SolutionsHousekeeping Attendant at LGC Hospitality Solutions