Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beckia Paz

Carolina

Summary

Results-driven Operations Analyst with Banco Popular De Puerto Rico, adept at navigating complex legal requests while ensuring compliance with federal regulations. Demonstrated strong analytical skills and exceptional customer service, successfully retrieving critical documents under tight deadlines. Bilingual in English and Spanish, with a proven ability to collaborate effectively in team environments.

Overview

12
12
years of professional experience

Work History

Operations Analyst, Subpoena Processing

Banco Popular De Puerto Rico
01.2013 - Current

Review, analyze and evaluate Subpoenas and other types of legal request for productions of documents in an independent manner, for which basic understanding of the legal process is needed.

Responsible to ascertain the applicability of Federal Regulations such as the Right to Financial Privacy Act (RFPA), as well as other local regulations to protect consumer’s right to protect sensitive information.

Notify the customer(s) of legal requests, if applicable.

Ensure to search and retrieve documents from different applications or business units to meet compliance with Subpoenas, always considering Bank policies, unit’s procedures and applicable local and federal laws and regulations.

Comply with due dates and Service Level Agreements.

Serve and testify as expert witness in cases before estate and federal courts.

Assist the management team with staff training and special projects.

Handle calls and communications with agencies, law firms, agents and other requesting parties.

Education

Master of Arts - Public Administration, Forensic Sciences

Universidad Del Turabo
Gurabo
07-2008

Bachelor of Arts - Criminal Justice

University of Puerto Rico
Carolina
07-2005

Skills

    Strong research and analytical skills

    Detail oriented, able to identify situations, look for alternatives and make good decisions

    Outstanding customer service skills

    Establish priorities and work with different tasks simultaneously

    Able to work under pressure, with a sense of urgency and meet deadlines

    Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

    Ability to work in teams and collaborate with peers in order to meet common goals

    Excellent interpersonal and communication skills with both clients and co-workers

    Proficient in both English and Spanish

    High degree of commitment, and ability to adapt to new situations

Timeline

Operations Analyst, Subpoena Processing

Banco Popular De Puerto Rico
01.2013 - Current

Master of Arts - Public Administration, Forensic Sciences

Universidad Del Turabo

Bachelor of Arts - Criminal Justice

University of Puerto Rico
Beckia Paz