Results-driven Operations Analyst with Banco Popular De Puerto Rico, adept at navigating complex legal requests while ensuring compliance with federal regulations. Demonstrated strong analytical skills and exceptional customer service, successfully retrieving critical documents under tight deadlines. Bilingual in English and Spanish, with a proven ability to collaborate effectively in team environments.
Review, analyze and evaluate Subpoenas and other types of legal request for productions of documents in an independent manner, for which basic understanding of the legal process is needed.
Responsible to ascertain the applicability of Federal Regulations such as the Right to Financial Privacy Act (RFPA), as well as other local regulations to protect consumer’s right to protect sensitive information.
Notify the customer(s) of legal requests, if applicable.
Ensure to search and retrieve documents from different applications or business units to meet compliance with Subpoenas, always considering Bank policies, unit’s procedures and applicable local and federal laws and regulations.
Comply with due dates and Service Level Agreements.
Serve and testify as expert witness in cases before estate and federal courts.
Assist the management team with staff training and special projects.
Handle calls and communications with agencies, law firms, agents and other requesting parties.
Strong research and analytical skills
Detail oriented, able to identify situations, look for alternatives and make good decisions
Outstanding customer service skills
Establish priorities and work with different tasks simultaneously
Able to work under pressure, with a sense of urgency and meet deadlines
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Ability to work in teams and collaborate with peers in order to meet common goals
Excellent interpersonal and communication skills with both clients and co-workers
Proficient in both English and Spanish
High degree of commitment, and ability to adapt to new situations