Belmarie González Santiago
Gurabo
Summary
Enthusiastic Head Cashier with solid background in customer service. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service.
Overview
16
16
years of professional experience
Work History
Head Cashier
The Home Depot
San Juan
03.2011 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Facilitated and logged store opening, closing and shift changes.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Maintained stock to meet expected customer demand.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Alleviated customer service needs with policy-appropriate solutions.
- Processed both cash and card purchases and returns.
- Mentored new team members on sales software system operation.
- Managed staffing levels to provide optimal support for cash register operations.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Received and processed customer payments.
- Answered customer questions and helped find specific items.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Built and implemented training strategies to optimize team performance.
Ticket Seller
Caribbean Cinemas
San Juan
01.2007 - 05.2011
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Updated schedule monitors, information boards and used PA system to convey current information to customers.
- Built relationships with customers and community to promote long term business growth.
- Presented professional image consistent with company's brand values.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained new employees on customer service, money handling and organizing strategies.
- Exceptional computer skills
- Worked independently with minimal supervision.
Education
Bachelor of Arts - Criminal Justice
Inter American Uniersity
San Juan05.2010
Skills
- Reliable and Responsible
- Feedback Acceptance
- Creative Thinking
- Active Listening
- Relationship Building
- Adaptable and Flexible
- Service Minded
- Team Leadership
- Team Collaboration
- Reporting and Documentation
- Detail-Oriented
- Customer Relations
- Complaint Resolution
- Employee Training
- Cooperative Attitude
- Work Task Prioritization
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Head Cashier
The Home Depot
03.2011 - Current
Ticket Seller
Caribbean Cinemas
01.2007 - 05.2011
Bachelor of Arts - Criminal Justice
Inter American Uniersity
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Tyler GreenTyler Green
Customer Order Specialist at The Home DepotCustomer Order Specialist at The Home Depot
Brent CampBrent Camp
Tool Rental Associate at The Home DepotTool Rental Associate at The Home Depot