Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bernardo Crespo

Isabela

Summary

Bilingual (English/Spanish) technical support and customer service professional with strong troubleshooting skills in hardware, software, and network environments. Experienced in handling inquiries via phone and chat, utilizing knowledge bases, and maintaining accurate documentation. Adept at multitasking in high-volume settings while ensuring timely and effective resolutions.

Overview

7
7
years of professional experience

Work History

Retail Merchandiser

Walmart
Isabela
09.2024 - Current
  • Maintained inventory accuracy using handheld devices and data entry systems.
  • Ensured proper product placement and organization for efficient customer experience.

Customer Service Representative

Capital Bridge
Isabela
03.2022 - 01.2024
  • Handled customer inquiries via phone and chat, ensuring timely and accurate resolutions.
  • Troubleshot basic connectivity and system issues using established scripts and knowledge bases.
  • Maintained and updated records in internal systems to track interactions and resolutions.
  • Identified recurring issues and escalated complex cases to specialized teams.

Certified Forklift Operator

Amazon
Easton
06.2018 - 04.2021
  • Managed logistics and workflow to meet productivity targets in fast-paced warehouse environments.

Education

High School Diploma - Computer Repair

NUC University

Skills

  • Technical Support & Troubleshooting
  • Hardware & Software Support
  • Network Connectivity Assistance
  • Customer Interaction (Phone & Chat)
  • Knowledge Base & Documentation
  • Incident Tracking & Escalation
  • Problem Diagnosis & Root Cause Analysis
  • Multitasking & Time Management

Languages

  • Bilingual

Timeline

Retail Merchandiser

Walmart
09.2024 - Current

Customer Service Representative

Capital Bridge
03.2022 - 01.2024

Certified Forklift Operator

Amazon
06.2018 - 04.2021

High School Diploma - Computer Repair

NUC University

Similar Profiles

CREATE PROFILE
Bernardo Crespo