Bethzaida Martinez-Quinones
Carolina
Summary
Compassionate Registered Nurse with experience offering comprehensive patient care in outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care. Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
RN Case Manager
Interwell Health Care
Carolina
03.2024 - Current
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Educated patients and caregivers on healthcare protocols and processes.
- Monitored patient progress closely, adjusting care plans as necessary to meet evolving health requirements.
Case Manager
Humana
350 AV. Carlos E. Chardon, San Juan, 00918, Puerto Rico
04.2020 - 08.2023
- Helped patients receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Evaluated treatment plans against individual goals and healthcare standards.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Managed up to 15 to 25 calls daily.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Collaborated with interdisciplinary team to determine timely delivery of services.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Dialysis Registered Nurse
Fresenius
Parque Industrial, B Street Lot 30, Carolina PR 00983
10.2012 - 04.2020
- Hours worked per week varies from 40 to 56.
- Oversaw administration of HEMO dialysis in addition to documentation, coordination and IV medications.
- Administered medications and treatments to pediatric patients to manage symptoms and promote healing.
- Analyzed emergency situations and took prompt action to save lives.
- Educated family members and caregivers on patient care instructions.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Adhered to strict safety measures by carefully determining proper dosages before administering medications.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Assessed and evaluated mental health needs, working with multidisciplinary team to initiate, manage and modify individualized care plans.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Recorded details regarding therapies to keep patient charts updated.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Managed over 8 to 12 patient daily.
- Analyzed emergency situations and took prompt action to save lives
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms
Education
MBA - Healthcare Administration
Universidad Ana G. Mendez
Caolina05.2017
Bachelor Degree in Nursing - Nursing
Centro De Estudios Multidisciplinarios
San Juan 05.2012
Skills
- Patient Assessments
- IV Drug Therapy Management
- Patient Discharging
- Patient Education
- Staff Supervisor
- Patient Care
- Critical Thinking
- Treatment Planning
- Active Learning
- Patient Monitoring
- Direct Patient Care
- Team Coordination
Certification
- Registered Nurse License
- BLS Certification
English, Spanish
Native Spanish speaker and fluent in English
Languages
Spanish
Native language
English
Advanced
C1
Timeline
RN Case Manager
Interwell Health Care
03.2024 - Current
Case Manager
Humana
04.2020 - 08.2023
Dialysis Registered Nurse
Fresenius
10.2012 - 04.2020
MBA - Healthcare Administration
Universidad Ana G. Mendez
Bachelor Degree in Nursing - Nursing
Centro De Estudios Multidisciplinarios
- Registered Nurse License
- BLS Certification