Betzaida Rivera Rivera

Educate people to become professionals with the right information and skills, therefore they can learn by practicing what they love the most and be successful in their life.

Utilized diverse teaching methods, including lectures, presentations and class activities to deliver curriculum.

Assisted students in achieving completion of learning objectives.

• Performed monthly inventory checks to ensure sufficient stock levels for all products.
• Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
• Utilized various modalities such as trigger point therapy, myofascial release, neuromuscular technique, hydrotherapy, reflexology, lymphatic drainage, acupressure points and energy healing techniques in treatments.
• Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.

• Responded promptly to any questions or inquiries from potential customers about services offered.
• Attended continuing education classes on a regular basis in order to stay current on best practices in the field.
• Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
• Adhered strictly to all state laws governing massage therapy practice.
• Promoted additional services and products available at the spa in order to increase revenue stream.
• Assisted front desk staff with administrative tasks such as answering phones or taking payments from clients when needed.
• Maintained a clean and organized work environment while adhering to safety protocols.
• Managed appointments through scheduling software systems with accurate records of services rendered.
• Protected workplace culture by building relationships with team members, respecting diversity and supporting goals.
• Provided exceptional customer service, addressing any client concerns and ensuring a positive experience.
• Increased sales by providing exceptional service and maintaining positive and energetic attitude.
• Promoted health and wellness benefits of regular massage therapy through various marketing efforts.
• Managed inventory of supplies, including oils, lotions, and linens, to ensure availability for all treatments.
• Upheld strict confidentiality and privacy standards, respecting client information and personal health data.
• Managed scheduling and appointments using various software platforms to ensure efficient time management.
• Maintained clean and organized work environment, ensuring all equipment and supplies were sanitized according to health standards.
• Assisted with basic bookkeeping, filing and maintaining clients' records.
• Maintained impeccable records for business administration and financial management purposes.
• Organized and maintained full schedule of appointments with clients of different ages and physical needs.
• Restocked products and maintained treatment rooms for professional appearance and sanitization.
• Researched new products and therapy modalities to increase service offerings.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Established processes to ensure efficient workflow throughout the organization.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Created monthly reports for senior management summarizing operational performance metrics.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Provided leadership during times of organizational change or crisis situations.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Coached, mentored and trained team members in order to improve their job performance.
• Ensured compliance with regulatory requirements and industry standards.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Enforced customer service standards and resolved customer problems to uphold quality service.```````````````````````````````````````````````````````````````
• Monitored staff performance and addressed issues.
• Participated in professional development opportunities to stay current with massage therapy trends and techniques.
• Promoted health and wellness benefits of massage and related therapies to help clients achieve goals.
• Flexed with different clients to offer personalized and supportive massage services.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Directed recruitment, hiring, and training of new staff members.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
• Analyzed market trends and competitor activity to inform business strategy.
• Streamlined communication channels, improving information flow and decision-making speed.
• Conducted performance evaluations, providing feedback and coaching for team development.
• Oversaw marketing initiatives, increasing brand awareness and sales.
• Led a team of XX employees, ensuring high productivity and excellent customer service.
• Established and monitored KPIs to evaluate performance and identify areas for improvement.
• Managed annual budgeting and forecasting, optimizing resource allocation.
• Negotiated contracts and agreements with vendors and suppliers to reduce costs.
• Developed and implemented strategic plans to achieve company objectives.
• Oversaw daily operations, maintaining efficiency and quality standards.
• Facilitated team meetings and workshops to foster collaboration and share best practices.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Managed risk by developing and implementing effective risk management strategies.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Recruited and hired qualified candidates to fill open positions.
• Managed inventory levels to meet demand without overstocking, reducing waste.
• Coordinated cross-departmental projects to ensure timely and successful completion.
• Implemented process improvements, resultingin an increase in operational efficiency.
• Enhanced team morale and retention through recognition programs and career development opportunities.
• Trained employees on additional job positions to maintain coverage of roles.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Assigned work and monitored performance of project personnel.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Recruited and trained new employees to meet job requirements.
• Reviewed completed work to verify consistency, quality, and conformance.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Delegated work to staff, setting priorities and goals.
• Analyzed business performance data and forecasted business results for upper management.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Created and managed budgets for travel, training, and team-building activities.
• Proposed or approved modifications to project plans.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Produced thorough, accurate and timely reports of project activities.

To create a relaxing and unforgettable experience in a well established spa.

Providing services in a professional manner upholding the high standards of the establishment.

Utilizing my knowledge and skills through massage, I can give to my clients a relaxing and healing experience which will ensure repeat clientele.

Dedicated to the improvement of the teaching profession and able to provide constructive criticism and helpful solutions to other teachers without alienating or discouraging them; Possessing good observational and analytical skills and be able to offer fresh, creative solutions in difficult situations.

• Observe department members to provide solutions
• Peer coaching
• Course planning and professional development
• Evaluate and track department progress
• Communication between staff and students

To ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Provides technical support to front desk and housekeeping staff when needed. as a Front Desk in Casitas Village, will act as a role model, sharing expertise and knowledge while continually inspiring the front desk associates. Is responsible for ensuring hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements. Monitors Night Audit function to ensure hotel ledgers are balanced. In addition to it, will ensure that all guests are satisfied when complaints arise. Guest Service is the number one focus in this role. As a 5 diamond Property Requires