Bianca Felicies
Caguas
Summary
Dynamic professional with a proven track record in customer service and teamwork, demonstrated at Subway Restaurant and beyond. Excelled in roles requiring problem-solving and time management, achieving top performer status at Kmart, New Jersey. Known for enhancing customer satisfaction and fostering professional relationships, blending interpersonal communication with cash handling proficiency.
Overview
18
18
years of professional experience
Work History
Sandwich Artist
Subway Restaurant
09.2007 - 11.2010
- Shared information with customers about menu items, preparation methods, and ingredients.
- Greeted guests, promoted specials, and took orders.
- Operated manual and electric appliances to peel, slice, and trim food.
- Executed sandwich artistry duties with very low occurrence of errors.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Preschool Teacher
Seaborn Day School
09.1999 - 01.2005
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Guided students to develop social, emotional and physical skills.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
Cashier
Kash N Karry
02.1999 - 06.1999
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Sales Representative
Kmart, New Jersey
08.1994 - 02.1997
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Trained new employees on customer service, money handling and organizing strategies.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Plant Nursery Worker
D'Angelo Farm
08.1994 - 11.1996
- Used plant genetics to improve specific plant yield, size and resistance to frost, drought and disease.
- Assisted in the development of marketing materials, utilizing plant knowledge to create engaging content for potential customers.
- Assisted customers in selecting plants, providing personalized recommendations based on individual needs and preferences.
- Contributed to a safe working environment by maintaining clean, organized, and hazard-free workspaces throughout the nursery.
Costumer Service
Scoldfield Pharmacy
09.1992 - 07.1994
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Increased customer loyalty through personalized interactions, building rapport with clients.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Customer Service Certification - Call Center
Leahry Technical College
Tampa, Florida 1999
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Cash handling proficiency
- Customer Satisfaction Focus
- Professionalism and Courtesy
- Interpersonal Communication
- Continuous learning mindset
Timeline
Sandwich Artist
Subway Restaurant
09.2007 - 11.2010
Preschool Teacher
Seaborn Day School
09.1999 - 01.2005
Cashier
Kash N Karry
02.1999 - 06.1999
Sales Representative
Kmart, New Jersey
08.1994 - 02.1997
Plant Nursery Worker
D'Angelo Farm
08.1994 - 11.1996
Costumer Service
Scoldfield Pharmacy
09.1992 - 07.1994
Customer Service Certification - Call Center
Leahry Technical College
Similar Profiles
Christian Charles LemmonChristian Charles Lemmon
Cook/Sandwich Artist, Shift Lead at Subway RestaurantCook/Sandwich Artist, Shift Lead at Subway Restaurant
Felicia KingFelicia King
Crew Leader at Subway RestaurantCrew Leader at Subway Restaurant
Raymond NguyenRaymond Nguyen
Sandwich Artist at SUBWAY RestaurantSandwich Artist at SUBWAY Restaurant