Bianca Maldonado
San Juan
Summary
Proven leader with a track record of enhancing customer experience and operational efficiency at H&M Mall of San Juan. Excelled in inventory management and fostering team collaboration. Skilled in customer service and problem-solving, adept at prioritizing tasks to meet and exceed performance goals. Proficient in monitoring security and serving diverse customer needs, skilled in convincing, persuading and closing sales deals.
Overview
4
4
years of professional experience
Work History
Department Supervisor
H&M Mall of San Juan
09.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Tiendas Roma
11.2020 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor Of Arts - Psychology
University of Puerto Rico Rio Piedras Campus
San Juan, PR05.2024
Skills
- Customer Service
- Workplace Safety
- Problem Resolution
- Problem-Solving
- Leadership skills
- Inventory Management
- POS systems operations
- Operations
- Multitasking and Prioritizing
- Delegation and Supervision
- Cash Handling and Reconciliation
Languages
English
Bilingual or Proficient (C2)
Timeline
Department Supervisor
H&M Mall of San Juan
09.2022 - Current
Assistant Manager
Tiendas Roma
11.2020 - 07.2022
Bachelor Of Arts - Psychology
University of Puerto Rico Rio Piedras Campus