Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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BIANKA N. MUÑOZ

Lake Worth

Summary

In 2018 while studying my associates degree, I won a PowerPoint presentation competition and ended up in first place.

I was chosen to be vice president for the church’s youth group two years consecutively. Also, I worked as the treasurer, receptionist, director of follow ups years before.

Overview

5
5
years of professional experience

Work History

Customer Service Operator

Elevance Health
03.2024 - Current
  • Answer inbound calls in Spanish and English while assisting Medicaid members from various U.S. states.
  • Perform accurate documentation after each interaction, ensuring compliance with company protocols and quality standards.
  • Provide detailed information regarding medical services, coverage, eligibility, and available resources.
  • Assist members with a variety of requests, including: primary care physician (PCP) changes or request of identification cards. Benefit explanation and program guidance. Locating providers within the network. Deliver empathetic, professional, and solution-oriented customer service, maintaining high satisfaction levels and protecting member confidentiality at all times.

Receptionist

Huesos Pet Resort
San Sebastián, P.R
01.2022 - 08.2023
  • Answer incoming calls and provide customer assistance.
  • Schedule appointments and manage reservations.
  • Operate the cash register and process payments accurately.
  • Attend to customers, ensuring excellent service and support.
  • Receive, verify, and organize incoming merchandise.

Promotional Representative

Medical Insurance, MCS
03.2021 - 12.2021
  • Prepare and manage documentation using Excel.
  • Promote the offers and benefits provided by the medical plan.
  • Conduct follow-up calls with members and prospects.
  • Transport and deliver work equipment to assigned locations.

Promotional Representative

Emotions Product
12.2020 - 03.2021
  • Provide guidance and orientation on the new mobile application launched by MCS for its members.
  • Visit six pharmacies per week, create service orders, and install the application on their devices.
  • Document daily interactions and outreach efforts with members.

Education

BBA - Business Administration

NUC University
South Florida

Associate of Science - Physical Therapy

EDP University
San Sebastián, P.R.
12.2020

High School Diploma -

Patria Latorre Ramírez
San Sebastián, P.R.
01.2018

Skills

  • Bilingual: Spanish & English
  • Empathetic and active listener
  • Conflict resolution and de-escalation skills
  • Clear and concise verbal and written communication
  • Accurate data entry and documentation
  • Customer retention and rapport building
  • Multitasking in high-demand environments
  • Self-motivated and disciplined
  • Time management and task prioritization
  • Ability to work independently with minimal supervision
  • Tech-savvy and quick learner of new platforms
  • Experience with CRM tools and digital communication (Zoom, Teams)

References

  • Paola, Binet, 787-600-1501
  • Adriana, Román, 787-989-7507
  • Stephanie, Granell, 787-391-3384
  • Blanca, Rivera, 787-487-6753

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Customer Service Operator

Elevance Health
03.2024 - Current

Receptionist

Huesos Pet Resort
01.2022 - 08.2023

Promotional Representative

Medical Insurance, MCS
03.2021 - 12.2021

Promotional Representative

Emotions Product
12.2020 - 03.2021

BBA - Business Administration

NUC University

Associate of Science - Physical Therapy

EDP University

High School Diploma -

Patria Latorre Ramírez
BIANKA N. MUÑOZ