Sports - Basketball, Football
Brandon Céspedes-Torres
Graduate Student In History
San Diego,CA
Summary
Motivated, self-directed Graduate Student with exceptional verbal and written communication skills. Invests passion and commitment to achieve corporate vision. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Tour Guide Assistant
Isla Caribe Tourism Company
Ponce, USA
04.2018 - 08.2018
- Create over 5 templates for customer marketing, conduct detailed historical research for tours and podcasts about Puerto Rican culture and Society for internation tourist.
- Built personal relationships with guests to promote positive experiences
- Worked closely with management staff of Isla Caribe to create new and lucrative Marketing titles.
- Entertained tour guests with various props and signs for maximum engagement, fun and lasting memories
- Guided groups of up to 30 people on tours in urban historical town centers
SHE Assistant
Roche Operations Ltd
Ponce, PR
06.2014 - 07.2014
- Safety and Health Environment - Verify and update available information of ergonomic equipment, chemical raw materials related to safety information and supplies used by manufacturing and laboratory personal that are regulated by FDA (Food Drug Administration).
Tourguide
Another Side Of San Diego Tours
San Diego, CA
10.2021 - 02.2022
- Successfully maintained clean, valid driver's license and access to reliable transportation
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked with customers to understand needs and provide excellent service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Delivered services to customer locations within specific timeframes.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Customer Service Cashier
El Comandante Office Supply
, USA
09.2020 - 12.2020
- Resolved customer complaints and maintained clean and tidy checkout area
- Maintained customer satisfaction while handling product returns quickly and professionally
- Restocked and organized merchandise in front lanes
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
- Counted money in drawers at beginning and end of each shift
- Handled approximately daily credit and cash transactions for customers with accuracy and speed
- Performed cash, card and check transactions to complete customer purchases
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects
- Used POS system to enter orders, process payments and issue receipts.
- Maintained customer satisfaction with quick and professional handling of product returns
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store
- Utilized POS system to handle customer cash and credit card transactions
Tour Guide
Flavors Food Tours
San Juan, USA
04.2019 - 03.2020
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors
- Researched and studied on topics that pertained to tour locations so that such information could be added to scripts
- Guided groups of up to 30 people on tours walking
- Built personal relationships with guests to promote positive experiences
- Trained apprentice guides to educate on information to present to tourists and travelers
- Researched information on [Place] to provide accurate, detailed tours
- Provided information through narratives on various sites throughout Old San Juan area, relaying little-known stories to provide interest
- Collected tickets and fees from everyone prior to start of tour
- Drew attention to cracked sidewalks, bad lighting, and steps to keep customers safe on tours.
- Entertained tour guests with various props and signs for maximum engagement, fun and lasting memories
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors
Store Clerk
Zona Sur Whole Sales, PR
Ponce
09.2014 - 03.2019
- Respectful customer service, receive convey shipments to backroom
- Process, ticket, store, move, and display merchandise
- Routinely stock, organize and present new merchandise on sales floor
- Performed tasks assigned by manager as requested.
Admission Clerk
Ponce Art Museum
Ponce, USA
09.2018 - 12.2018
- Seasonal employment simultaneous with college studies),
- Perform business and admission related tasks, respond to customer inquiries, work with POS systems and assisted with visitor sales
- Helped customers complete purchases, locate items, and join reward programs
- Answered questions about Museum policies and addressed visitors concerns
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Performed cash, card, and check transactions to complete customer purchases
- Maintained current knowledge of museum promotions and highlighted sales to customers.
Education
Master of Arts - History
University of Puerto Rico - Rio Pidras
Puerto Rico 02.2020 - 07.2022
Bachelor of Arts - History
The Pontifical Catholic University of Puerto Rico
Puerto Rico 08.2013 - 05.2019
Skills
Company branding
Interests
Nature Enthusiast
Arts and Culture
News and world Politics
Geopolitics
World Travel
Cooking and Gastronomy
Timeline
Tourguide
Another Side Of San Diego Tours
10.2021 - 02.2022
Customer Service Cashier
El Comandante Office Supply
09.2020 - 12.2020
Master of Arts - History
University of Puerto Rico - Rio Pidras
02.2020 - 07.2022
Tour Guide
Flavors Food Tours
04.2019 - 03.2020
Admission Clerk
Ponce Art Museum
09.2018 - 12.2018
Tour Guide Assistant
Isla Caribe Tourism Company
04.2018 - 08.2018
Store Clerk
Zona Sur Whole Sales, PR
09.2014 - 03.2019
SHE Assistant
Roche Operations Ltd
06.2014 - 07.2014
Bachelor of Arts - History
The Pontifical Catholic University of Puerto Rico
08.2013 - 05.2019
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