Brandon Diaz Nieves
Isabela
Summary
Proven track record at Wabash in enhancing productivity and product reliability through meticulous assembly and effective teamwork. Skilled in fastening techniques and problem-solving, I excel in high-pressure environments, significantly improving customer satisfaction and operational efficiency. Bilingual with a focus on achieving results through attention to detail and superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
General Assembler
Wabash
04.2024 - 05.2024
- Increased product reliability by meticulously following assembly instructions and blueprints, ensuring accurate component placement.
- Maintained a clean and organized workspace, contributing to efficient workflow and minimizing potential hazards.
- Completed complex assemblies within tight deadlines, showcasing strong organizational and multitasking abilities.
- Completed durable assemblies and subassemblies with hand and power tools.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Enhanced team collaboration with effective communication and problem-solving skills, leading to increased productivity.
Armed Security Guard
Optimus
02.2023 - 04.2024
- Maintained accurate documentation of all security-related activities, ensuring compliance with regulatory requirements.
- Supported company goals by adhering to established policies and procedures regarding safety and security measures.
- Registration of vehicles and patients according to the protocol of the dispensary.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Built positive relationships with clients, fostering trust in the effectiveness of provided security services.
- Detected suspicious activity by vigilantly observing surroundings and monitoring access points during shifts.
Customer Service Representative
Comsense
10.2021 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
General Assembler
Stoughton Trailers
10.2018 - 06.2019
- Maintained a clean and organized workspace, contributing to efficient workflow and minimizing potential hazards.
- Enhanced team collaboration with effective communication and problem-solving skills, leading to increased productivity.
- Participated in departmental meetings, sharing insights into best practices for improving overall team performance.
- Provided exceptional craftsmanship when working with delicate components, ensuring the production of high-quality finished products.
- Maintained compliance with industry standards by staying informed of current regulations pertaining to general assembly procedures.
- Demonstrated adaptability by quickly learning new assembly techniques as required for various product lines or projects.
Education
High School Diploma -
Antille Collage
Aguadilla05.2016
Skills
- Bilingual
- Fastening Techniques
- Adaptive Learning
- Assembly and production
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Workspace Organization
- Customer Service
- Customer Relations
- Call center experience
- Computer Proficiency
Timeline
General Assembler
Wabash
04.2024 - 05.2024
Armed Security Guard
Optimus
02.2023 - 04.2024
Customer Service Representative
Comsense
10.2021 - 11.2022
General Assembler
Stoughton Trailers
10.2018 - 06.2019
High School Diploma -
Antille Collage
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