Summary
Overview
Work History
Education
Skills
Timeline
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Valery N. Fuentes Torres

Carolina

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Bank Teller

Banco Popular
01.2021 - Current
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Assisted with training new tellers on policies and procedures.
  • Make around 400 transactions per day.

Waitress

Cantina Laredo
02.2018 - 08.2019
  • Managed food resources, memorized orders, and coordinated service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Attend 3 tables or more at same time.

Sales Associate

Claro Telephone Company
03.2017 - 01.2018
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Processed credit and debit card payments to complete customer buying experience.
  • Increased sales and customer satisfaction through personalized servicing.

Education

Bachelor of Science - Biology

University Of Puerto Rico
Bayamón

Skills

  • Microsoft Word, Excel, PowerPoint, Outlook
  • Teamwork and Collaboration
  • Time Management
  • Discretion and Confidentiality
  • Customer Service Skills
  • Cash Handling Experience

Timeline

Bank Teller

Banco Popular
01.2021 - Current

Waitress

Cantina Laredo
02.2018 - 08.2019

Sales Associate

Claro Telephone Company
03.2017 - 01.2018

Bachelor of Science - Biology

University Of Puerto Rico

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Valery N. Fuentes Torres