Bárbara Soto-Polo
Caguas
Summary
Highly motivated, hard working individual looking for more knowledge in graduate school. Developing my skills while getting my Master's Degree in Forensic psychology will mean a more prepared and in tune individual. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Sales Associate
TJX Companies
05.2021 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged in friendly conversation with customer to better uncover individual needs.
Intern
Programa De Comunidad, Caguas (DCR)
01.2024 - 03.2024
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items.
- Established a safe space for clients to share their progress, worries and doubts while remaining professional and making use of psychological first aids.
Education
Bachelor of Arts - Criminal Justice, Major in Forensic Psychology
Universidad De Puerto Rico, Carolina
Carolina, Puerto Rico06.2024
Skills
- Outgoing Personality
- Complex Problem-Solving
- Multi-tasking strength
- Persuasion techniques
- Customer Service
- Strategic Planning
- Reliable and punctual
- Problem-Solving
- Conflict Resolution
- Verbal/written communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Intern
Programa De Comunidad, Caguas (DCR)
01.2024 - 03.2024
Sales Associate
TJX Companies
05.2021 - Current
Bachelor of Arts - Criminal Justice, Major in Forensic Psychology
Universidad De Puerto Rico, Carolina
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