Brenda M. Negrón Ríos
Bayamon
Summary
Seeking opportunity to showcase and enhance skills, while experiencing personal and professional growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Cooodinator
Cms Nueva Vida De La Salud
01.2021 - Current
- Oversaw coordination of follow-up and initial visits.
- Coordinated approval submissions for healthcare insurance.
- Submitted reports to medical plans and doctors.
- Addressed telecommunication needs efficiently within established protocols.
- Collaborated with diverse teams to drive innovation and achieve organizational goals.
Customer Service Representative
Triple S Advantage Call Center
01.2019 - 01.2021
- Company Overview: LinkActiv
- Facilitated understanding of policy updates by engaging with affiliates via phone.
- Managed follow-up communications with affiliates to gather feedback on the medical plan.
- Coordinated actions for obtaining medical directives.
- Assisted the department in receiving phone inquiries efficiently.
Education
Bachillerato - Psicología
Universidad de Puerto Rico en Río Piedras
San Juan05.2019
Diploma de4to año - Dibujo Arquitectónico
Escuela Vocacional Rubén Rodríguez Figueroa
Naranjito05.2014
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Patient advocacy
- Medical terminology understanding
- Documentation proficiency
- Multidisciplinary team collaboration
- Goal setting
- Scheduling
- Care planning
- Medical terminology
- Database coordination
- HIPAA compliance
- Team collaboration
- Clear communication
- Multitasking and organization
- Active listening
- Verbal and written communication
- Data entry
- Client relationship management
- Conflict resolution
- Crisis intervention
- Workflow management
- Patient assessment
- Cultural sensitivity
- HIPAA guidelines
- Schedule management
- Records management
- Insurance practices
- Time management
- Problem-solving
- Critical thinking
- Electronic medical record software
- Decision-making
- Staff scheduling
- Patient education and counseling
- Problem identification
- Data analysis
References
Disponibles a su solicitud
Community Service
Proyecto Plaza Corazón, San Juan, Puerto Rico, 2018, 2019, Acompañar a personal que trabaja proyecto a contactar personas necesitadas, En actividades realizar las tareas otorgadas, Asistir en el contacto y reclutamiento de participantes para el programa
Certification
- Medical Billing & Coding Essentials
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Care Cooodinator
Cms Nueva Vida De La Salud
01.2021 - Current
Customer Service Representative
Triple S Advantage Call Center
01.2019 - 01.2021
Diploma de4to año - Dibujo Arquitectónico
Escuela Vocacional Rubén Rodríguez Figueroa
- Medical Billing & Coding Essentials
Bachillerato - Psicología
Universidad de Puerto Rico en Río Piedras
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