Manage the status of pending tasks for the Tax Department, ensuring timely updates to management
Assist in the preparation of various engagement letters, including Routine on Call Advisory (ROCA), Tax Advisory, and Statements of Work (SOWs)
Maintain and monitor a control log of client Master Agreements, including tracking expiration dates and alerting the team of impending renewals
Prioritize and manage the opening and closing of engagement letters and Tax Advisory EY Office Space (EYOS) projects, facilitating access for team members as needed
Conduct data entry and management in Mercury Software for Client Relationship Management (CRM), contacts, account management, opportunity management, and risk assessment
Coordinate travel and meetings using firm-specific tools, adhering to policies, creating itineraries, and confirming details efficiently
Prepare weekly time and expense reports, resolve auditor inquiries, and manage engagement code reclassifications
Oversee communications by managing emails, posts, and calls, taking appropriate actions, and delegating or escalating as necessary
Format and edit letters, reports, presentations, proposals, and correspondence in compliance with firm branding and mailing guidelines, ensuring client-ready deliverables
Develop and maintain relationships with key internal and external client contacts, establishing recognition as a reliable team resource
Proofread and review all tax department documentation and communications, ensuring adherence to brand and risk procedures
Project manage large and complex events, coordinating with procurement, risk management, health and safety, and other relevant teams
Facilitate logistical arrangements for events, ensuring compliance with firm policies and proactively managing budgets and negotiations
Purchase office supplies, equipment, business cards, and stationery in accordance with policies
Set up meeting rooms for conferences and events, managing IT equipment, room layouts, and catering
Ensure meeting rooms remain tidy and operational following each event
In charge of the reservation system for external and internal EY employees
Manage and maintain 'Bitácoras' for Senior Managers and Managers in 'Colegio CPA', buy stamps, print and submit reports to 'Colegio CPA'
In charge of Tax Calendar project coordination, preparation, revision, and delivery to client
Distribute Tax Alerts to our tax client list
CPA License Renewal for Partners and Executive Directors
Account Statements preparation for tax and audit departments
Uploading invoices to: (Ariba, Coupa, Tradeshift, Counsel Go and Stream platform).
Ernst & Young
Document Specialist/Business Development
12.2012 - 01.2019
Job overview
Strictly adhered to EY's quality standards and procedures, including those established by the Creative Service Group (CSG)
Coached and trained co-workers on firm-standard formatting, policies, and EY signature, ensuring adherence to branding procedures
Managed projects effectively, meeting deadlines through efficient communication and negotiation of project scope and schedule changes as a capable project manager
Promoted leading practices and fostered a strong team environment within Enterprise Support Services/CSG staff
Evaluated and prioritized conflicting requirements from multiple customers to manage workload efficiently
Managed time, budget, and scheduled resources to ensure quality deliverables were met on time
Conducted random quality inspections to ensure compliance with established standards
Oversaw government contract and certification requirements, validating compliance through inspections
Coordinated events for clients and the public as part of the Business Development department
Prepared proposals, presentations, and engagement letters for new and existing clients, fulfilling Request for Proposal (RFP) requirements
Managed the procurement of office supplies, equipment, business cards, and stationery
Volunteered for various non-profit organizations since 2012, including Cruz Roja Americana, Make a Wish, Hogar de Niñas de Cupey, Christian Community Center, Johncristing House, Children Community Center, among others.
Strategic Minds
Jr. Marketing Associate and Accounts Receivable Clerk
01.2017 - 11.2023
Job overview
Assisted the marketing department by preparing proposals, presentations, and engagement letters for clients and prospects
Processed accounts and incoming payments in compliance with financial policies and procedures
Conducted day-to-day financial transactions, including the verification, classification, computation, posting, and recording of accounts receivables data
Prepared bills, invoices, and bank deposits
Reconciled the accounts receivable ledger to ensure all payments were accounted for and properly posted in QuickBooks.
BDO Puerto Rico
Jr. Marketing Associate
01.2012 - 11.2012
Job overview
Assisted the marketing department in the preparation of proposals, presentations, and engagement letters for clients and prospects
Coordinated meetings with prospects, clients, and promotional events outside the organization
Assisted with the transition process of Scherrer Hernández & Co
To BDO Puerto Rico, including creation of letterhead, presentation templates, and promotional items.
BDO Puerto Rico
Business Consulting and Audit Support
01.2006 - 01.2012
Job overview
Developed and supported the preparation of proposals, engagement letters, and presentations for the business consulting and audit departments
Provided general administrative support to managers and partners for audit and consulting departments
Supported administrative tasks for the preparation of Financial Statements, Expert Witness reports, Business Valuations, Risk Assessments, Forensic Accounting, Construction Claims, and other litigation support reports.
Fernández & Pérez-Ochoa, LLP
Legal Secretary/Paralegal (foreclosure processor)
11.2003 - 07.2006
Job overview
Prepared notary and legal documents for court filing
Provided administrative support to attorneys, seniors, and partners
Prepared and filed bankruptcy petitions via the electronic case filing system
Managed word processing, spreadsheet, docket control, and database applications
Provided litigation support to the managing attorney
Scheduled court depositions, hearings, and other meetings
Experienced in Circuit Court (civil cases) and District Court of Appeals procedures
Entered time and expense for billing using PC Law Software and Timeslips
Maintained deadlines, scheduling, and billing.
Toro, Colón, Mullet, Rivera & Sifre, P.S.C
Legal Secretary
03.2001 - 10.2003
Job overview
Prepared notary and legal documents
Prepared pleadings, motions, summons, and other legal documents for court filing
Prepared and filed bankruptcy petitions via the electronic case filing system
Managed word processing, spreadsheet, docket control, and database applications
Experienced in Circuit Court (civil cases) and District Court of Appeals procedures
Knowledge of state Rules of Court and procedures required for civil procedures.
Aegis International Insurance, Corp.
Administrative Assistant
04.1999 - 02.2001
Job overview
Prepared letters and documents regarding insurance policy coverage
Assisted and provided administrative support to account managers and partners
Scheduled appointments and prepared correspondence, maintaining clients' files
Managed office material requisition orders
Handled calendar management and both internal and external meeting planning
Proofread and edited documents for spelling and formatting errors
Set up and coordinated meetings and conferences
Answered phone calls and directed them to the appropriate staff member
Performed general clerical duties including photocopying, faxing, mailing, and filing
Maintained reference files and organized case files.
Education
University of Phoenix
Guaynabo, PR
MBA Degree in Business Administration from Technology Management
University Overview
Minor: e-Business
University of Phoenix
Guaynabo, PR
Bachelor Degree in Business Administration from Human Resources
University Overview
Minor: Marketing
University of Puerto Rico
Bayamón, PR
from Some credits in Business Administration
01.2002
University of Puerto Rico
Carolina, PR
from Some credits in Business Administration
01.2002
Dr. Augustin Stahl High School
Bayamón, PR
High School Diploma
05.1996
Skills
Bilingual: Fluent in Spanish and English
Computer and Software Proficiency: Experienced with QuickBooks, Microsoft Excel, Microsoft Word, Adobe Professional, Microsoft Outlook, Microsoft PowerPoint, Visio, Canva, and Publisher
Leadership: Excellent motivator capable of leading project teams by employing a wide range of interpersonal skills; adept negotiator
Instructing: Skilled in teaching others how to perform tasks effectively
Learning Strategies: Capable of selecting and using appropriate training/instructional methods and procedures for various situations
Speaking: Effective communicator skilled at conveying information clearly and concisely
Active Listening: Excellent listener with an ability to give full attention, understand key points, and ask relevant questions without interrupting
Personnel Management: Knowledgeable in principles and procedures for personnel recruitment, selection, training, and personnel information systems
Legal Knowledge: Well-versed in laws, legal codes, court procedures, and government regulations
Communication Skills: Excellent interpersonal and presentation skills; strong oral and written communication abilities; type 75 words per minute
Problem-Solving and Analytical Skills: Proficient in problem-solving, analytical thinking, reading comprehension, and critical thinking
Training: Experience in conducting training sessions for personnel
Organizational Skills: Highly organized, self-starter capable of working independently and in teams
Project Management: Successfully manages multiple projects simultaneously by utilizing effective time and priority management skills
Businesstrainings
Basic Presentation Skills: Delivering a Presentation
2013 Microsoft Office (Word, Excel, and Power Point)
Advanced Skills in Microsoft Word 2010
Editing and Formatting in Word 2013
Using Tables in Word 2013
Reference Tools and Mail Merge in Word 2013
Animations and Media in PowerPoint 2013
Business Etiquette
Creating and Customizing Visual Elements in Excel 2013
Creating Workbooks, Worksheets, and Data in Excel 2013
Presenting Data in Tables and Charts in Excel 2013
7 Habits of Highly Effective People
Managing Written Communications Risks
Técnicas Modernas de Supervisión
Protecting Mobile Data and Devices
Building High Impact Relationships
Anti-Bribery & You
Crisis Management Team Training
Password Management
Understanding the Account Management Framework and Proposal Process
Interpersonal Communication that Builds Trust
Financial Crime: Money Laundering, Tax Evasion and Terrorist Financing
General Data Protection Regulation
Protecting Confidential Information
The EY Way of Working - Digital Orientation
Data Oversharing
Handling Information Safely
Working Securely from home
Leading with our values: Addressing bullying
Introduction to Inclusive Leadership for All
Timeline
Executive Assistant
Ernst & Young (EY)
01.2019 - Current
Jr. Marketing Associate and Accounts Receivable Clerk
Strategic Minds
01.2017 - 11.2023
Document Specialist/Business Development
Ernst & Young
12.2012 - 01.2019
Jr. Marketing Associate
BDO Puerto Rico
01.2012 - 11.2012
Business Consulting and Audit Support
BDO Puerto Rico
01.2006 - 01.2012
Legal Secretary/Paralegal (foreclosure processor)
Fernández & Pérez-Ochoa, LLP
11.2003 - 07.2006
Legal Secretary
Toro, Colón, Mullet, Rivera & Sifre, P.S.C
03.2001 - 10.2003
Administrative Assistant
Aegis International Insurance, Corp.
04.1999 - 02.2001
University of Phoenix
MBA Degree in Business Administration from Technology Management
University of Phoenix
Bachelor Degree in Business Administration from Human Resources